What is the 'Disabled OU' notification?


When the SaaS Protection/Backupify App is installed from the Google Apps marketplace, the default settings will turn the app ON for all users in all OUs. However, Google Apps Admins can change that and only turn the application ON for specific OUs. By making this change, SaaS Protection/Backupify will not be able to see any data from any users who are part of organizations that have been turned OFF. This means that the application will not be able to back up those users data.

If the app detects that the user backing up belongs to an OU that is turned OFF for SaaS Protection/Backupify, then we will disable that job from running and display a notification to the admin so they are aware of the disabled backup.

If you get a notification because a user is in a 'Disabled OU' then in order to get them backing up again you will have to do one of the following:

  • Move that user to an OU that has SaaS Protection/Backupify turned ON
  • Turn SaaS Protection/Backupify ON for that OU

We run a daily job that checks if that user has been moved to an enabled OU or if the OU has been enabled. We will automatically re-enable jobs for those users that are now in an OU that is turned ON.

For more information on how to configure the SaaS Protection/Backupify App enable/disable settings for OUs, please visit our article with those details.


To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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