How Do I Manage Users in Datto SaaS Protection/Backupify for Office 365?



How do I manage users in Datto SaaS Protection/Backupify for Office 365?


  • Datto SaaS Protection for Office 365
  • Backupify for Office 365


Backupify for Office 365 protects all users in an O365 domain, either across your organization or on a per-seat basis. Once you authenticate the O365 domain during setup, Backupify scans the Active Directory for all accounts and adds them. Backupify will also automatically add and back up new users that get added later unless you specify otherwise.

Managing users

Click the Users button in the O365 header to begin managing your users.

Figure 1: The seat management screen (click to enlarge)

Adding Users

If you have a license-capped account and you need to increase the cap amount, contact your Datto SaaS Protection sales representative.

If you want to manually choose which users to back up, click the Disable button under Auto Add. This activates the Add and Remove Users sections, allowing you to adjust backups on an individual basis.

To add a user, scroll through the Add Users list - sorted alphabetically by last name - or use the search to find the person's name. Select as many users to add as necessary, then click the Back Up Selected Users button. Backupify will add the names to the queue and will begin backing them up shortly.

Backupify's database updates daily at midnight ET. If you hired a new employee that does not appear in the Add Users list, click the Refresh Users button to trigger an on-demand update of the database.

You can also bulk-add users by clicking the Upload button to upload a .csv file with the new users' email addresses. Note that you must place the emails in Column A for the upload to work correctly.

Removing Users

If you need to remove a user from regular backups, find or search for the name in the Remove Users section, select it, and click Stop Backing Up Selected Users. Backupify will remove the user and stop backing up all data shortly.

Remember to export the data associated with any user you remove. Backupify does not guarantee that the data from removed users will be available long-term.

Adding and Removing Users Via CSV 

Figure 2: CSV user list upload (click to enlarge)

  1. Create a CSV file that meets ALL of the following conditions:
    • A header value in Row 1, Column 1. It can say anything, but it MUST be one word and lowercase (e.g., "email")
    • The following rows in Column 1 should contain lowercase email addresses of the users to add. Backupify will automatically skip users that are already present
      CSV files are limited to 2500 users, although you can add an additional file of users once this one is complete.
    • Column 1 must only contain the header and email addresses, both completely lowercase. No empty cells or capital letters
    • All email domains must match the domain name you are uploading for
  2. Click the Upload CSV button.
  3. Browse and select the CSV file with the list of users to add and follow instructions to create the accounts.

Converting Users to Shared Mailboxes and Vice Versa

  • If you decide to convert a user to a shared mailbox or a shared mailbox to a licensed user, you do not have to re-add that user to Backupify. We will continue to back up your data appropriately.

Adding Custom Site Collections

Click here for more details on adding Custom Site Collections.

To contact Backupify support, please click here to submit a Support Request, or give us a call at 1-800-518-7449.

Was this article helpful?

0 out of 2 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Datto Homepage