Recovery Launchpad: Forwarding ports during offsite virtualization



This article explains how to configure the private IP address of a virtual machine (VM) in the Datto Cloud. This article is supplemental material to the Knowledge Base article Configuring an Offsite VLAN.


  • Datto Partner Portal
  • Recovery Launchpad 


You can use port forwarding to control how external computers access virtual machines in the Datto Cloud via the internet.

Port Forwarding Options

After configuring the VLAN and booting the VMs, the Port Forwarding button is available on the main page of the Recovery Launchpad (login required).

portfwd1.pngFigure 1: Port Forwarding dialog (click to enlarge)

Remote Connection to the VM

Note: As of October 2020, RDP is no longer a connection option on the Recovery Launchpad. See  SIRIS, ALTO, and NAS: RDPMux support end of life for details.

Access your cloud restore via the Partner Portal and log in to your virtualized machine.

Figure 2: RDP into Windows (click to enlarge)

Finding and Configuring IPv4 Addresses

You can either use the IP address that DHCP has automatically assigned your virtual machine, or configure a static IP address.

To find the IP Address:

  1. From the Windows command prompt, run the program cmd.exe.Type ipconfig and hit the return key.
  2. Look for the adapter that has a DNS Suffix containing the name of your VLAN in its sub-domain.
  3. Your DHCP address will be in the row labeled IPv4 Address.

Figure 3: ipconfig (click to enlarge)

To configure a Static IP:

  1. Identify the correct adapter using the steps above.
  2. Navigate to the Control PanelNetwork and InternetNetwork & Sharing Center 
  3. Select Change Adapter Settings.
  4. Right-click the adapter then select Properties.
  5. Click (not check) the Internet Protocol Version 4 row.
  6. Click the Properties button, then select Use the following IP address radio button.

Figure 4: Configure a Static IP (click to enlarge)

  • From this window, you can assign a private, static IP address to the virtual machine.
  • The assigned address must exist within the range specified at the point of VLAN creation.
  • If you forget the IP address scheme of your VLAN, you can view the CIDR IP address and gateway IP address by clicking Manage VLANs on the main page of the Recovery Launchpad.

Figure 5: Manage VLANs button

Enter the IP address, and choose which ports to forward.

You can opt to forward port(s) [80] to a virtual machine.

Figure 6: Port Forwarding dialog (click to enlarge)

Once you have forwarded the port, you will see a note next to the record of the virtual machine in the Recovery Launchpad interface. The public IP address / NAT is also displayed.

Figure 7: Public IP address display (click to enlarge)

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