ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Backupify for Salesforce Exports FAQ


Export Formats

Single Table

If you download a single table, you will get a CSV. This CSV can be imported back into Salesforce using their Apex Data Loader, Import Wizards, or other fancier tools like DemandTools. (FYI: the Apex Data Loader only runs on Windows.)



If you download your Metadata, you will get a .zip file which contains xml files that describe your metadata and a package file that lists all the metadata in the .zip. You can open this with the IDE (or equivalent) to manage it.


Full Export

If you perform a full Salesforce export, you will receive an email with a link to download a .zip file. You will need to extract that .zip file to get the exported data. Please note that full exports are currently disabled


File Download

If you download a file, you will receive that file in its native format (.pdf, .xls, .doc, .gif, etc.).


To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.

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