SIRIS, ALTO, and NAS: Backup alert codes and their meanings

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This article provides definitions of the error codes found in Datto backup device logs.

Environment

  • Datto SIRIS
  • Datto ALTO
  • Datto NAS

Description

Datto appliances log backup activity in the device's /datto/config/keys directory on a per-agent basis (for example, 192.168.1.1.log). Each process that takes place during a backup has a specific code associated with it. Errors which happen during processes are also logged. During troubleshooting, error codes can reveal important information. 

Categories

  • Agent - AGT
  • Backup - BKP
  • Backup - BAK
  • Device - DEV
  • Encryption - ENC
  • Filesystem - FLS
  • Hardware-Independent Restore - HIR
  • iSCSI - ISC
  • License - LIC
  • Loop Device - LOP
  • Network Access Share - NAS
  • Package - PKG
  • Proactive - PRO
  • Retention - RET
  • Backup - SBK
  • Backup - RLL
  • Screenshot - SCN
  • Screenshot - SCR
  • Snapshot - SNP
  • SnapNAS Share - SNS
  • Mail - SPM
  • SpeedSync - SYN
  • MAL - Malware
  • Mail - VMX
  • Test - TST
  • Virtualization - VRT
  • ZFS - ZFS

Agent Codes

AGT0900 Warning Agent pairing failed, will re-attempt
AGT0910 Critical Agent pairing failed giving up
AGT0915 Critical Agent pairing failed giving up
AGT0930 Critical Blank hostname in certificate pair
AGT0940 Critical Curl Keyfile is empty request failed
AGT0950 Critical Curl Keyfile is Missing request failed
AGT1310 Warning Metadata XML is invalid! #
AGT1330 Warning XML Parser threw an error in gettingAgentData related to version
AGT1340 Critical Curl returned and HTTP Error state. State was #[STATE]#
AGT1350 Warning Curl returned false to agentinfo
AGT1360 Warning Connectivity Failed. Agent Info Request Aborted.
AGT1960 Warning $volName for $hosname has been included for backups
AGT2016 Critical Unable to get agent due to error 401 Unauthorized

Backup Codes

BKP0013 / BAK0013 Critical Cannot connect to the host - aborting snapshot
BAK0020 Warning The following volumes are missing:
BKP0022 / BAK0022 Warning Agent Driver is not loaded. Please restart the system to load the driver
BKP0203 / BAK0203 Error VSS Export error occurred mid-transfer - falling back to [STC|DBD]
BKP0100   Snapshot Requested
BAK0201 Warning $engine Export error occurred mid-transfer (if able to reattempt)
BKP0300   Snap was successful, returning true from takeSnap
BKP0510 / BAK0510 Error No Volumes have been selected for backup
BKP0613 / BAK0613 Critical Clearing needsBackup file
BKP0615 / BAK0615 Critical Backup skipped due to not enough free space.
BKP1201 Critical Export error occurred mid-transfer: {$error}
BKP1410 Critical VSS Promised more data than was received. This likely means some volumes failed to be backed up.
BKP1430 Warning The backup job stalled longer than $timeOutLimit seconds and was cancelled
BKP1450 Warning RollBack - The backup job was unable to complete. One or more volumes may have failed to be backed up
BKP1615 / BAK1615 Warning Disk is nearly full (only <space> GB left), backup may fail...
BKP1630 Warning Unable to retrieve agent metadata
BKP1640 Warning Unable to read cached agent info
BKP1650 Warning Backup failed as Backup job was unable to be assigned
BKP1660 Critical VSS Snap took more than $timeout seconds; canceling backup.
BKP1665 Error Backup canceled due to VSS snapshot timeout ($timeout seconds)
BKP1670 Critical cURL reports connection problems to the agent. Failed to start backup.
BKP1675   Backup did not start because there was a problem communicating with the Replay agent.
BKP1680 Critical Authentication error while communicating with SnapToVM; unable to start backup
BKP1685 Error TakeSnap returned HTTP Error State 401. The Siris was unable to correctly authenticate to the agent.
BKP1690 Critical Unknown headers received - {$result['header']}
BKP1695 Error Received an unknown HTTP response code ({$result['header']}) from Replay
BKP1700 Critical HTTP {$headers['http']} error received. Assuming that backup failed and giving up. Writing XML response to {$keyBase}{$hostname}.snapFailXML
BKP1705 Error TakeSnap returned HTTP Error State {$headers['http']}.
BKP1710 Warning XML Parser threw an error in UpdateStatus
BKP1715 Warning The backup job was unable to complete.
BKP1720 Warning Export error occurred during backup: {$error}
BKP1725 Warning Snapshot transfer stalled out.
BKP2013 Warning Unable to connect to the host.
BKP0211 Warning VSS Failure Occurred Mid-Transfer.
BKP2126 Warning  NAF snapshot failure
BAK2040 Warning Unable to create disk images for backup of .$hostVol['mountpoints']
BKP2040 Warning Error creating or repairing partition for image file: <file> Exception: <exception>
BKP2202 Warning Backup failed as job ( $thisJob ) was unable to be assigned
BKP2502 Warning Bad HTTP error code -  . $header['http']
BKP2615 Warning Unable to retrieve agent metadata
BKP2618 Warning The machine wants to perform a full backup, but there is not enough space on the device for that.
BAK3000 Critical Critical backup failure: Backup attempt _ of _
BKP3031 Critical Backup is hung and cannot be stopped
BKP3201 / BAK3201 Critical $engine Export error occurred mid-transfer
BKP3300 / BAK3300   Snap was successful, returning true from takeSnap
BKP9880 Warning More than four drives present, please select SATA or SCSI from Advanced Options
BKP4000 Warning Backup wasn't taken in over 24 hours.
BKP4010 Warning Backup wasn't taken in over 24 hours. - Backup stuck in queue

Filesystem Codes

FLS1230 Error The following volumes will mount for file restore, but BMR or Export will likely fail: {$list}
FLS1235 Critical The following volumes will mount for file restore, but BMR or Export will likely fail: {$list}
FLS1236   Does not exist: $file
FLS1237   Error while opening read-only: $file
FLS1238   Unable to read first 512 bytes: $file
FLS1239   Unable to create temporary mount point: $mountPoint
FLS1240   Device unreadable prior to mounting: $loop
FLS1241   Mounting {$loop} to ${mountPoint} failed with exit status {$result['exit_code']}.
FLS1242   Device unreadable prior to unmounting: $loop
FLS1243   Unmounting {$mountpoint} failed with exit status {$result['exit_code']}.
FLS1244   Removing temporary mount point failed: $mountpoint
FLS1245   Device unreadable prior to mounting: $loop
FLS1246   Generic filesystem mount failed for device: $loop
FLS1247   Device unreadable prior to unmounting: $loop
FLS1248   Generic filesystem unmount failed for device: $loop
FLS1249   Device unreadable prior to ntfsresize: $loop
FLS1250   NTFS resize failed: $loop
FLS1251   Device unreadable prior to ntfs-3g.probe: $loop
FLS1252   NTFS probe failed: $loop
FLS1253   File unreadable prior to making transparent: $image
FLS1254   File unreadable prior to COW remount: $image
FLS1255   COW device unreadable: $cowLoop
FLS1256   Unable to create loop device for COW device: $cowLoop
FLS1257   Device unreadable prior to stat: $imagePath
FLS1258   Not a block device: $imagePath
FLS1259   Device unreadable prior to testing NTFS filesystem: $imagePath
FLS1260   Device unreadable prior to testing generic filesystem: $imagePath
FLS1261   Caught NtfsException: serialize($e)
FLS1262   Device unreadable prior to testing generic filesystem: $imagePath
FLS1263   Caught FsException after NtfsException (CRITICAL): serialize($x)
FLS1264   Caught FsException (CRITICAL): serialize($e)
FLS1265   Beginning filesystem test for {$vm} in {$path}
FLS1266   Writing {$storageBase}/{$vm}/filesystemCheckFailed with contents - {$message}
FLS1267   COW remount failed, skipping this volume: $e->getMessage()

ShadowSnap Backup Codes

SBK0608 Critical Backup request ignored host is unreachable
SBK0620 Critical Backup request ignored because agent is not running!
SBK0621 Critical Backup request ignored because DNS lookup of agent failed
SBK0630 Critical VSS Snap has taken more than 15 minutes to start a transfer. This backup has been canceled and restarted.
SBK0715 Warning Non-sane interval detected. Resetting to default.
SBK1608 Critical Backup request ignored host is unreachable
SBK1620 Critical Backup request ignored because agent is not running!
SBK2608 Error Backup request ignored host is unreachable
SBK2620 Error Unable to start backup because agent service is stopped.
SBK2621 Error Unable to start backup because DNS lookup of agent has failed.
SBK3608 Error Unable to start backup because agent is unreachable.

Screenshot Codes

SCN0831 VM Screenshot Successful
SCN0862 Command Complete HTTP code
SCN0863 OCR Result:
SCN1863 OCR Result:
SCN2863 VM screenshot TIMED OUT and FAILED to boot correctly. VM RAM is less than 512MB. OCR Text:

Snapshot Codes

SNP0100 / BAK0100 Snapshot Requested
SNP0126 NAF snapshot failure

ZFS Codes

ZFS3985 Warning File-System could not properly remount... Please contact Support immediately and submit a ticket
ZFS3987 Warning The ZFS File-System for $hostname is not mounted... Cannot proceed with backup. Please contact Support immediately and submit a ticket
ZFS4150 Critical ZFS snapshot failed
ZFS4160 Warning ZFS is busy waiting $zfsTimeout seconds and trying again

Encryption Codes

ENC1001   Encrypted agent added
ENC1005   Passphrase entry failed
ENC1007   Passphrase entry succeeded
ENC1008   Passphrase entry failed - key removal
ENC1009   Passphrase entry succeeded - key removal
ENC1010   Tech access revoked
ENC1011   Tech access revoked
ENC1012 Critical Backup failed because this encrypted agent's master key is unavailable. Please log into the device web interface and decrypt the agent.
ENC1013   The version of ShadowSnap is too old for encryption..
ENC1014 Critical Failed to check iSCSI portal registration status. The agent may not be properly paired with the device.
ENC1015  

The version of ShadowSnap is too old for encryption.

Datto NAS Codes

SNS005 Error Cannot snapshot - $e->getMessage()
SNS006 Error Snapshot for NAS Share {$hostname} FAILED.
SNS1010 Error Snap already in progress for volume
SNS003 Error Share $name does not exist
SNS020 Critical Cannot load share - $e->getMessage()
SNS017 Critical called when MLocateDBBuilder->build() throws an exception

Other Codes

VRT0010   Could not determine VirtualBox GuestOS safely
ZFS4260 Critical Backup failed because ZFS Snapshot was not able to complete. Agent: $hostname Snapshot: $time
PRO5000   Proactive: agent is unreachable
PRO5100   Proactive: volumne corruption detected
DEV1002   Cron Functions have been inhibited for over 48 hours.  Please contact tech support.
RET1920 Error Retention has been running for 3 hours.  Please contact Support.

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