How do I restore data for my users?
- Backupify/Datto SaaS Protection 1.0 for Office 365
1. From the Backupify/Datto SaaS Protection 1.0 dashboard, click Search by name or e-mail and enter the name or email of the backed-up user.
2. Select the service to restore.
Figure 2: Select services (click to enlarge)
3. Select the items to be restored and click Restore.
Figure 3: Restore items
4. Restores will go to the original user, by default or you can enter the name or email address of another user to restore to.
Figure 4: Start restore (click to enlarge)
Location of restored items
Restored contents will go into a folder titled (Backupify Restore DATE) with the date of the restore was requested. Creating this separate folder prevents current content from being overwritten by restored items.
OneDrive and SharePoint restores
OneDrive and SharePoint restores have only one limitation, and that is that files must be less than 250MB to be restored. Larger files can be backed up safely; however, you must use the Export feature to recover them. Note the data can be restored to any user, but only the data they had permissions to access.
OneDrive backups also store File Permissions. If you would like to restore these, you can toggle Item Permissions Will be Restored to on.
If you are an existing customer, only the files that have been backed up since 02/15/2017 will store ACLs.
You may also restore to another active user in your domain. You can do this by inputting a destination user or email under "Destination."
When the Exchange data is restored, a top-level folder created in the Inbox by Backupify/Datto SaaS Protection titled (Backupify Restore DATE), and then they will be nested in the folder that the record was last located in.
Calendar records will restore to a new calendar titled calendar_name (Backupify Restore DATE). Users can have multiple calendars in Office 365 so we do this to make sure the records restored also retain the calendar that they originally belonged to.
Restore failures are often caused by transient issues communicating with Microsoft's APIs, internal Microsoft exceptions, or processing errors on the Datto side.
If such an error occurs, you should receive an email alerting you to the restore failure and how many records failed. If you have any records that fail to restore in a restore job, retry these restores once more, then contact Technical Support to re-run the restore for items that continue to fail.