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How Do Restores Work in Backupify 1.0 for Office 365?

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Question

How do restores work in Backupify 1.0 for Office 365? 

Environment

  • Backupify 1.0

Answer

Restoring items

To restore specific items
Select a specific item or multiple items, then click Restore

To restore all items
Leave all items unchecked and click Restore. Restoring all is useful if a user deletes large amounts of data, such as the full contents of their mailbox, calendar, or other system. 

Figure 1: Restore in progress

Location of restored items
Restored contents will go into a folder titled (Backupify Restore DATE) with the date of the restore. This prevents current content from being overwritten by restored items. 

OneDrive and SharePoint Restores

OneDrive and SharePoint restores have only one limitation and that is that files must be less than 250MB to be restored. Larger files are still backed up safely, however, you must use the Export feature to recover them. Note the data can be restored by any user, but only the data they had permissions for.

Figure 2: Restore tree

OneDrive backups also store File Permissions. If you would like to restore these, you can toggle Item Permissions Will be Restored to on.

If you are an existing customer, only the files that have been backed up since 02/15/2017 will store ACLs.

You may also restore to another active user in your domain. You can do this by inputting a destination user or e-mail under "Destination."

Figure 3: Confirm restore

Mail Restores

When email records are restored, they will be restored to a top-level folder created by SaaS Protection/Backupify titled (Backupify Restore DATE) and then they will be nested in the folder that the record was last located in.

Figure 4: Mail restore

Calendar Restores

Calendar records will restore to a new calendar  titled calendar_name (Backupify Restore DATE); where calendar_name is the name of the calendar that the record originated from. Users can have multiple calendars in Office 365 so we do this to make sure the records restored also retain the calendar that they originally belonged to.

Figure 5: Calendar restore

Backupify 1.0 for Office 365 has a 250mb file size limit. 

Restore Failures

Restore failures are often caused by transient issues communicating with Microsoft's APIs, internal Microsoft exceptions, or processing errors on the Datto side.

If such an error occurs, you should receive an email alerting you to the restore failure and how many records failed. If you have any records that fail to restore in a restore job, please contact Technical Support to re-run the restore for the failed items.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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