Registering a Datto Appliance

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Scope

This article describes the procedure to register a Datto device.

Overview

The registration process creates a permanent link between the Datto appliance and the Datto Cloud, allowing for data replication to the Cloud. Once the appliance starts communicating with Datto's monitoring servers, the device appears in the Datto Partner Portal. While connected to Datto's servers with an active subscription, it will receive automatic updates for the Datto OS. 

Registration Prerequisites

To successfully connect to Datto's registration servers, download updates, and perform cloud replication, your Datto appliance's environment must meet the SIRIS, Alto & DNAS Networking And Bandwidth Requirements.

To register the Datto device, open your web browser on a machine on the local network. Navigate to device.dattobackup.com, and you will see your Datto appliance in the list (if you have more than one), or you will see the registration page (if it is the only Datto appliance on the LAN).

  • If you are registering a virtual appliance, proceed to the Virtual Products Registration section of this article. Otherwise, proceed to the next step.

Registration Process

The Datto appliance will automatically attempt to obtain a DHCP address, and then download and install updates, as shown in Figure 1. When the device updates complete, the appliance will reboot, and display the Configure Device screen shown in Figure 2. If the initial network check fails, or if DHCP is not available on your network, your device will display the error message shown in Figure 3.

Fill out the Registration page. All fields are required, but you can change this information later on the Local Users/Contact and Networking pages. If you do not see your client's name in the Client Organization drop-down, you can add it on the Manage Clients section of the Partner Portal.

When you finish configuring your appliance, click Allow installation of third party drivers and software, and then click Complete Registration. Allow the web browser to refresh on its own. Then, proceed to the Next Steps section of this article.

Note: When registering a Datto device, do not use the administrator and/or admin as the username. This could cause the registration to appear to succeed even while not being registered in the Partner Portal. For further information, see the Local Users / Contact article.

Device Registration

devreg-1.jpgFigure 1: Update Device screen

configure2.pngFigure 2: Configure Device screen

netcheckfailed.jpgFigure 3: Network check failed


Virtual Products Registration

1. Enter your virtual Product Authorization Code on the Authorize Service page, and then click Next.

virtreg1.jpgFigure 4: Authorize Service screen

 

2. The Datto appliance will automatically obtain a DHCP address. If the initial network check fails, or if DHCP is not available on your network, your device will display the error message shown in Figure 5.

netcheckfailed.jpgFigure 5: Network check failed

 

3. If the check succeeds, the appliance will download and install updates, as shown in Figure 6. When the device updates complete, the appliance will reboot, and display the Configure Storage screen shown in Figure 6.

virtreg2.jpgFigure 6: Update Device screen

 

4. On the Configure Storage screen, select the storage disk you wish to use for the virtual appliance's storage array.

virtreg-3.jpgFigure 7: Configure Storage screen

 

5. Fill out the Configure Device page. All fields are required, but you can change this information later on the Local Users/Contact and Networking pages. Click Allow installation of third party drivers and software, and then click Complete Registration. Allow the web browser to refresh on its own.

virtreg-4.jpgFigure 8: Configure Storage screen

 

6. You will be redirected to the Datto appliance's dashboard. You should see a yellow banner stating "No hypervisor connections have been configured yet. Please add a connection." Follow the steps detailed in this article to configure the connection. This step is REQUIRED to have production machine screenshots and for virtualization on Virtual SIRIS.

virtreg-7.jpgFigure 9: Datto appliance dashboard

Next Steps

Once you have registered your device, if you are setting up a SIRIS or ALTO, follow the Agent Installation Wizard article for instructions to pair protected machines for backup to the Datto appliance. For Datto NAS, follow the steps in the Creating a share on a Datto NAS Device article to continue.


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