Registering a Datto Appliance

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Scope

This article describes the procedure to register any Datto device except a NAS. To register a NAS, follow the steps in this article.

The registration process creates a permanent link between the Datto appliance and the Datto Cloud, allowing for data replication to the Cloud. Once the appliance starts communicating with Datto's monitoring servers, the device appears in the Datto Partner Portal. While connected to Datto's servers with an active subscription, it will receive automatic updates for the Datto OS.

 

Registration Prerequisites

First, ensure that the following ports are open outbound to dattobackup.com without a proxy:

  • TCP Ports 22 (SSH)
  • 80 (HTTP)
  • 443 (HTTPS)
  • 2200-2250 (Remote Web access)

If any of these ports are blocked, you will see an error message in the left side pane prior to performing the registration.

If the device is unable to establish communication with Datto's monitoring servers, ensure that the Datto device has internet connectivity via DHCP. You can do this by connecting a monitor, keyboard, and mouse to the device.

For a full list of networking requirements, see the article Datto Networking Requirements.

Registration Process

To register the Datto device, open your web browser on a machine on the local network. Navigate to device.dattobackup.com, and you will see your Datto appliance in the list (if you have more than one), or you will see the registration page (if it is the only Datto appliance on the LAN). If you are registering a virtual appliance, proceed to the Virtual Products Registration section of this article. Otherwise, proceed to the next step.

The Datto appliance will automatically attempt to obtain a DHCP address, and then download and install updates, as shown in Figure 1. When the device updates complete, the appliance will reboot, and display the Configure Device screen shown in Figure 2. If the initial network check fails, or if DHCP is not available on your network, your device will display the error message shown in Figure 3.

Fill out the Registration page. All fields are required, but you can change this information later on the Local Users/Contact and Networking pages. If you do not see your client's name in the Client Organization drop-down, you can add it on the Manage Clients section of the Partner Portal.

When you finish configuring your appliance, click Allow installation of third party drivers and software, and then click Complete Registration. Allow the web browser to refresh on its own.

Note: When registering a Datto device, do not use the administrator and/or admin as the username. This could cause the registration to appear to succeed even while not being registered in the Partner Portal. For further information, see the Local Users / Contact article.

Device Registration

devreg-1.jpg
Figure 1: Update Device screen

 

configure2.png
Figure 2: Configure Device screen

netcheckfailed.jpg

Figure 3: Network check failed


Virtual Products Registration

1. Enter your virtual Product Authorization Code on the Authorize Service page, and then click Next.

virtreg1.jpgFigure 4: Authorize Service screen

 

2. The Datto appliance will automatically obtain a DHCP address. If the initial network check fails, or if DHCP is not available on your network, your device will display the error message shown in Figure 5.

netcheckfailed.jpg

Figure 5: Network check failed

 

3. If the check succeeds, the appliance will download and install updates, as shown in Figure 6. When the device updates complete, the appliance will reboot, and display the Configure Storage screen shown in Figure 6.

virtreg2.jpg
Figure 6: Update Device screen

 

4. On the Configure Storage screen, select the storage disk you wish to use for the virtual appliance's storage array.

virtreg-3.jpg
Figure 7: Configure Storage screen

 

5. Fill out the Configure Device page. All fields are required, but you can change this information later on the Local Users/Contact and Networking pages. Click Allow installation of third party drivers and software, and then click Complete Registration. Allow the web browser to refresh on its own.

virtreg-4.jpg
Figure 8: 
Configure Storage screen

 

6. You will be redirected to the Datto appliance's dashboard. You should see a yellow banner stating "No hypervisor connections have been configured yet. Please add a connection." Follow the steps detailed in this article to configure the connection. This step is REQUIRED to have production machine screenshots and for virtualization on Virtual SIRIS.

virtreg-7.jpg
Figure 9: Datto appliance dashboard

Next Step

Once you have registered your device, follow the Agent Installation Wizard article for instructions to pair protected machines for backup to the Datto appliance.


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