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Registering a Datto Backup Appliance

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This article describes the procedure to register a Datto backup device. For Datto Networking products, see Accessing your Cloud-Managed AP, Switch, or DNA.

Environment

  • Datto SIRIS
  • Datto ALTO
  • Datto NAS

Overview

The registration process creates a permanent link between the Datto appliance and the Datto Cloud, allowing for data replication to the Cloud. Once the appliance starts communicating with Datto's monitoring servers, the device appears in the Datto Partner Portal. While connected to Datto's servers with an active subscription, it will receive automatic updates for the Datto OS.

Registration Prerequisites

To successfully connect to Datto's registration servers, download updates, and perform cloud replication, your Datto appliance's environment must meet the SIRIS, ALTO & DNAS Networking And Bandwidth Requirements.

To register the Datto device, open your web browser on a machine on the local network. Navigate to device.dattobackup.com, and you will see your Datto appliance in the list (if you have more than one appliance on the same network), or you will see the registration page (if only one Datto appliance exists on the LAN).

A new Datto appliance will attempt to automatically configure its networking with a DHCP address. If you cannot find your Datto appliance on the LAN, or if your network does not support DHCP, follow the steps in Configuring Networking from the Datto Appliance Console article to manually configure networking.

Registration Process

If you are registering a virtual appliance, proceed to the Virtual Products Registration section of this article. Otherwise, proceed to the next step.

Device Updates

1. Your appliance will contact Datto's cloud servers to download and install any available updates, as shown in Figure 1.

Figure 1: Update Device screen (click to enlarge)

2. The Datto appliance will attempt to contact Datto's cloud servers. If it is unable to do so, you  will see the error message shown in Figure 5. Ensure that the network environment you have deployed the device into meets the SIRIS, ALTO, and DNAS Networking & Bandwidth Requirements, and attempt the registration process again. If the issue persists, contact Datto Technical Support for assistance.

Figure 2: Network check failed 

3. When the device updates complete, the appliance will reboot, and display the Configure Device screen shown in Figure 3.

Device Registration

Figure 3: Configure Device page (click to enlarge)

On the Configure Device page, you will be prompted to complete the following fields:

1. Device Name: Specify the hostname of the Datto appliance. Device hostnames containing special characters or spaces are not valid. If you need to change the appliance's hostname in the future, you can do so from the Networking page of the device GUI.

2. Administrator Credentials: Create a local user account which will have full administrator-level access to the entire Datto appliance. You can add additional, limited-access user accounts from the Device Settings page. The following fields are required:

  • Username: Create a username for the local administrator account. Do not use 'administrator' or 'admin' as the username. This could cause the registration to appear to succeed even while not being registered in the Partner Portal.
  • Password: Create a password for the account which is at least 8 characters long, and does not contain easily-guessable strings such as the account's username or words such as 'password.' Passwords must contain a combination of uppercase and lowercase letters, as well as numbers and special characters.
  • Device Alerts Email Address: Enter the email address you would like to use to receive notifications about the overall status of your Datto appliance, such as when agents are added or removed, or when the health of a hard drive triggers a SMART alert. You can add additional email addresses from the Device Alerts Email Address section of the Datto appliance's Device Settings page. You can also view, manage, or remove Device Alerting email addresses on the Partner Portal from the Alert Settings page.

3. Client Organization: Select the client environment you will be deploying this device into. If you do not see your client's name in the Client Organization drop-down, you can add it on the Manage Clients section of the Partner Portal.

4. Offsite Data Storage Location: Select the geographic region you would like your device to replicate its offsite data to. The options are:

  • Australia
  • Canada
  • Germany
  • Singapore
  • United Kingdom
  • United States

5. Time Zone: Select the local time zone the device will be operating in. You can change this later from the Device Settings page.

6. Click Allow installation of third party drivers and software to allow your device to receive critical updates.

7. Click Complete Registration. Allow the web browser to refresh on its own. Then, proceed to the Next Steps section of this article. 

Virtual Products Registration

1. Enter your virtual Product Authorization Code on the Authorize Service page, and then click Next.

Figure 4: Authorize Service screen (click to enlarge) 

2. The Datto appliance will attempt to contact Datto's cloud servers. If it is unable to do so, you  will see the error message shown in Figure 5. Ensure that the network environment you have deployed the device into meets the SIRIS, ALTO, and DNAS Networking & Bandwidth Requirements, and attempt the registration process again. If the issue persists, contact Datto Technical Support for assistance.

Figure 5: Network check failed 

3. When the check succeeds, the appliance will download and install updates, as shown in Figure 6. When the device updates complete, the appliance will reboot, and display the Configure Storage screen shown in Figure 6.

Figure 6: Update Device screen (click to enlarge)

4. On the Configure Storage screen, select the storage disk you wish to use for the virtual appliance's storage array.

Figure 7: Configure Storage screen (click to enlarge)

Device Registration

Figure 8: Configure Device screen (click to enlarge)

On the Configure Device page, you will be prompted to complete the following fields:

1. Device Name: Specify the hostname of the Datto appliance. Device hostnames containing special characters or spaces are not valid. If you need to change the appliance's hostname in the future, you can do so from the Networking page of the device GUI.

2. Administrator Credentials: Create a local user account which will have full administrator-level access to the entire Datto appliance. You can add additional, limited-access user accounts from the Device Settings page. The following fields are required:

  • Username: Create a username for the local administrator account. Do not use 'administrator' or 'admin' as the username. This could cause the registration to appear to succeed even while not being registered in the Partner Portal.
  • Password: Create a password for the account which is at least 8 characters long, and does not contain easily-guessable strings such as the account's username or words such as 'password.'
  • Device Alerts Email Address: Enter the email address you would like to use to receive notifications about the overall status of your Datto appliance, such as when agents are added or removed, or when the health of a hard drive triggers a SMART alert.

3. Client Organization: Select the client environment you will be deploying this device into. If you do not see your client's name in the Client Organization drop-down, you can add it on the Manage Clients section of the Partner Portal.

4. Offsite Data Storage Location: Select the geographic region you would like your device to replicate its offsite data to. The options are:

  • Australia
  • Canada
  • Germany
  • Singapore
  • United Kingdom
  • United States

5. Time Zone: Select the local time zone the device will be operating in. You can change this later from the Device Settings page.

6. Click Allow installation of third party drivers and software to allow your device to receive critical updates.

7. Click Complete Registration. You will be redirected to the Datto appliance's dashboard. You should see a yellow banner stating "No hypervisor connections have been configured yet. Please add a connection."

8. Follow the steps detailed in this article to configure the connection. This step is required to have production machine screenshots and for virtualization on Virtual SIRIS. Then, proceed to the Next Steps section of this article.

Figure 9: Datto appliance dashboard (click to enlarge)

Next Steps

Once you have registered your device, if you are setting up a SIRIS or ALTO, follow the Agent Installation Wizard article for instructions to pair protected machines for backup to the Datto appliance. For Datto NAS, follow the steps in the Creating a share on a Datto NAS Device article to continue.


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