SIRIS, ALTO, and NAS: Registering a Datto backup appliance

Follow

Topic

This article describes the procedure to register a Datto backup device. For Datto Networking products, see Datto Networking: Using the Networking Status page to access and manage your network devices.

Environment

  • Datto SIRIS
  • Datto ALTO
  • Datto NAS

Description 

The registration process creates a permanent link between the Datto appliance and the Datto Cloud, allowing for data replication to the Cloud. Once the device starts communicating with Datto's monitoring servers, it will appear on the BCDR Status page of the Datto Partner Portal. While connected to Datto's servers with an active subscription, your appliance will receive automatic updates for its operating system. 

For security, after registration, the Datto device UI will only be accessible from the Partner Portal unless you adjust settings via the Device Web UI to allow local access.

Index

Registration prerequisites

For communication with Datto's registration servers, downloading updates, and performing cloud replication, your Datto appliance's environment must meet the BCDR  networking and bandwidth requirements.

Datto recommends that you use Mozilla Firefox or Google Chrome to complete these steps. Datto tests the appliance's GUI with the above browsers. Using Microsoft Internet Explorer may compromise functionality.

To register the Datto device, open your web browser on a machine on the local network. Navigate to device.dattobackup.com, and you will see your Datto appliance on the list (if you have more than one Datto device on the same network), or you will see the registration page (if only one Datto appliance exists on the LAN).

A new Datto appliance will automatically attempt to configure its networking with a DHCP address. If you cannot find your Datto appliance on the LAN, or if your network does not support DHCP, follow the steps in Configuring Networking from the Datto Appliance Console article to configure networking manually.

Registration process

If you are registering a virtual appliance, proceed to the Virtual Products Registration section of this article. Otherwise, proceed to the next step.

Device updates

1. Your appliance will contact Datto's cloud servers to download and install any available updates.

register1.pngFigure 1: Update Device screen (click to enlarge)

2. If the device is unable to contact Datto's cloud server, you will see an error message stating that the network check failed. Ensure that the network environment you have deployed the device into meets the SIRIS, ALTO, and DNAS Networking & Bandwidth Requirements, and attempt the registration process again. If the issue persists, contact Datto Technical Support for assistance.

register2.pngFigure 2: Network check failed (click to enlarge)

3. When the device updates complete, the appliance will reboot and display the Configure Device screen.

Device registration

devicereg.pngFigure 3: Configure Device page (click to enlarge)

On the Configure Device page, you will receive a prompt to complete the following fields:

1. Device Name: Specify the hostname of the Datto appliance. Device hostnames containing special characters or spaces are not valid. If you need to change the appliance's hostname in the future, you can do so from the Networking page of the device GUI.

2. Administrator Credentials: Create a local user account that will have full administrator-level access to the entire Datto appliance. You can add additional, limited-access user accounts from the Device Settings page. The following fields are required:

  • Username: Create a username for the local administrator account. Do not use 'administrator' or 'admin' as the username. Doing so could make the registration appear to succeed while failing to register in the partner portal.
  • Password: Create a password for the account that is at least eight characters long. Datto recommends that passwords meet the following criteria:
    • Use a combination of uppercase and lowercase letters as well as numbers and special characters.
    • Reflect a 'Very Strong' level of security in the account creation wizard.
  • Device Alerts Email Address: Enter the email address you would like to use to receive notifications about the overall status of your Datto appliance. You will receive alerts for events such as when agents get added or removed, or when the health of a hard drive triggers a SMART alert. You can add additional email addresses from the Device Alerts Email Address section of the Datto appliance's Device Settings page. You can also view, manage, or remove device alerting email addresses on the Partner Portal from the Alert Settings page.

3. Time Zone: Select the local time zone for the device location. You can change this later from the Device Settings page.

4. Offsite Data Storage Location: Select the geographic region you would like your device to replicate its offsite data to. The options are:

  • Australia
  • Canada
  • Germany
  • Singapore
  • United Kingdom
  • United States

5. Click Allow installation of third-party drivers and software to allow your device to receive critical updates.

6. If you wish to migrate data from another Datto device to this one, check Use device for migration to launch the Device Migration Wizard immediately upon completion of your registration. You can also start the Device Migration Wizard at a later time via the Datto device GUI.

7. Click Complete Registration. Allow the web browser to refresh on its own. Then, proceed to the Next Steps section of this article. 

Virtual products registration

1. Enter your virtual Product Authorization Code on the Authorize Service page, and then click Next.

register4.pngFigure 4: Authorize Service screen (click to enlarge) 

2. The Datto appliance will attempt to contact Datto's cloud servers. If it is unable to do so, you will see the error message shown in Figure 5. Ensure that the network environment you have deployed the device into meets the SIRIS, ALTO, and DNAS Networking & Bandwidth Requirements, and attempt the registration process again. If the issue persists, contact Datto Technical Support for assistance.

register5.pngFigure 5: Network check failed (click to enlarge)

3. When the check succeeds, the appliance will download and install updates. After the device updates complete, the device will reboot and display the Configure Storage screen.

register6.pngFigure 6: Update Device screen (click to enlarge)

4. On the Configure Storage screen, select the storage disk you wish to use for the virtual appliance's storage array.

registration7.pngFigure 7: Configure Storage screen (click to enlarge)

Device registration

devicereg.pngFigure 8: Configure Device screen (click to enlarge)

On the Configure Device page, you will receive a prompt to complete the following fields:

1. Device Name: Specify the hostname of the Datto appliance. Device hostnames containing special characters or spaces are not valid. If you need to change the appliance's hostname in the future, you can do so from the Networking page of the device GUI.

2. Administrator Credentials: Create a local user account that will have full administrator-level access to the entire Datto appliance. You can add additional, limited-access user accounts from the Device Settings page. The following fields are required:

  • Username: Create a username for the local administrator account. Do not use 'administrator' or 'admin' as the username. Doing so could cause the registration to appear to succeed even while not being registered in the Partner Portal.
  • Password: Create a password for the account that is at least eight characters long. Datto recommends that passwords meet the following criteria:
    • Use a combination of uppercase and lowercase letters as well as numbers and special characters.
    • Reflect a 'Very Strong' level of security in the account creation wizard.
  • Device Alerts Email Address: Enter the email address you would like to use to receive notifications about the overall status of your Datto appliance. You will receive alerts for events such as agents being added or removed, or when the health of a hard drive triggers a SMART alert.

3. Time Zone: Select the local time zone for the device. You can change this value later from the Device Settings page.

4. Offsite Data Storage Location: Select the geographic region you would like your device to replicate its offsite data to. The options are:

  • Australia
  • Canada
  • Germany
  • Singapore
  • United Kingdom
  • United States

5. Click Allow installation of third-party drivers and software to allow your device to receive critical updates.

6. If you wish to migrate data from another Datto device to this one, check Use device for migration to launch the Device Migration Wizard immediately upon completion of your registration. You can also start the Device Migration Wizard at a later time via the Datto device GUI.

7. Click Complete Registration. The Datto appliance's dashboard will load (unless you chose the device migration option in step 7 above). You should see a yellow banner stating, "No hypervisor connections have been configured yet. Please add a connection."

8. Follow the steps detailed in SIRIS, ALTO, and NAS: Connecting a SIRIS to a VMware Hypervisor to configure the connection. This step is required to have production machine screenshots and for virtualization on Virtual SIRIS. Then, proceed to the Next Steps section of this article.

register9.pngFigure 9: Datto appliance dashboard (click to enlarge)

Next steps

Once you have registered your device, if you are setting up a SIRIS or ALTO, follow the Agent Installation Wizard article for instructions to pair protected machines for backup to the Datto appliance. For Datto NAS, follow the steps for creating a NAS share as outlined in the Creating and Protecting Network Shares With a Datto Appliance article to continue. 


Was this article helpful?

6 out of 9 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage