ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

SIRIS, ALTO, and NAS: Configure Agent or System Settings



This article discusses the functions of the Configure Agent Settings tab of the Datto appliance GUI.

For systems protected by the agentless backup solution, this page will be named Configure System Settings. Its functionality is the same.


  • Datto SIRIS
  • Datto ALTO


To configure the settings for an agent after pairing it with the device, access the Datto device's GUI, click the Protect tab, choose the protected machine that you want to configure, and click the Configure Agent Settings or Configure System Settings link.



Pause Backups

This option allows administrators to pause local backups; it is of particular use if you are reconfiguring settings and do not want a backup to begin.

Pausing backups for an agent or share will not suspend billing for it. To modify your billing plan, contact your Datto Sales Executive.

Figure 1: Pause Backups interface (click to enlarge)

If you attempt to enable backups that have been paused by a Rescue Agent, you will see the warning shown in Figure 2.

Figure 2: Rescue agent alert (click to enlarge)

Pause Cloud Backups

Here, you can pause and resume offsite synchronization of locally-stored backups to the cloud.

Cloud management options are not available on appliances with local-only billing plans.

Figure 3: Pause Cloud Backups interface (click to enlarge)

Local Backup & Retention

In this section, you set the interval and schedule for local backups. The default is to run hourly backups from 9 am to 6 pm, Monday through Friday, which results in 55 backups per week.

Figure 4: Local Backup Interval and Schedule, default settings (click to enlarge)

You can change any underlined settings in the UI. To do so, click the option, and you will see a drop-down menu. If you want to keep the same schedule on the weekends, click Monday through Friday, and change it to every day. If you would like a different schedule on the weekends, check the box that says. In addition, Saturday and Sunday backups should be performed at. You will see available times for Saturday and Sunday backups. You must click Apply or Apply to All to save your changes. Apply to All will change the settings for all protected machines.

For a customized schedule, click the Custom settings link.

Figure 5: Local Backup Interval and Schedule, custom settings (click to enlarge)

In the custom schedule, you can select a custom schedule and interval for your backups. To save your changes, click Apply or Apply to All.

The default retention keeps local backups on the device for three months. You can change this by clicking the underlined option.

When retention runs, the default action for a protected system with no changes to its offsite sync or retention policies is to preserve consistent daily points for the last backup of the day both locally and in the cloud.

Figure 6: Local Retention, default settings (click to enlarge)

By default, intra-daily backups are retained by the Datto solution for seven days. After seven days, your appliance keeps daily backups for one week. After one week, it keeps weekly backups for one month. After that, monthly backups will remain for three months.

To set custom retention settings, click the Custom settings link.

Figure 7: Local retention, custom settings (click to enlarge)

To learn more about how retention works, see the article Understanding The Retention Process.

Cloud Backup & Retention

Cloud management options are not available on appliances with local-only billing plans.

Figure 8: Cloud Backup Interval and Schedule, default (click to enlarge)

By default, Datto appliances send the last point of the day offsite for protected systems with once-daily replication schedules. This schedule ensures that as retention runs, consistent points are retained by your appliance and by the Datto Cloud. Since the last point of the day is also the default schedule for screenshot verification, using this configuration also delivers enhanced visibility about the integrity of the replicated snapshot.

In the event that the last backup of the day fails for a protected system set to a "daily" offsite replication schedule, the appliance will send the latest successful snapshot of the day offsite. If there are no successful backups for the day, your appliance will not replicate anything to the cloud for that period.

To change the protected system's replication schedule, click the Custom settings link. Remember that offsite replication consumes bandwidth. You can set a sync priority for the agent to determine which agent's backups get sent to the Cloud first.

Figure 9: Cloud Backup Interval and Schedule, custom (click to enlarge)

Remember to click Apply or Apply to All to save your changes.

By default, backups are retained by the Datto Cloud for six months. You can change this by clicking the underlined option ("6 months").

Figure 10: Cloud Backup Retention, default (click to enlarge)

By default, the Cloud retains all intra-daily backups for seven days. After that, it keeps daily backups for one week. After that, it keeps weekly backups for one month. And then after six months, the monthly backups are deleted. To change these settings, click Custom settings.

Figure 11: Cloud Backup Retention, custom (click to enlarge)

For more details about the retention process, see the article Understanding The Retention Process.

Backup Engine Options

Application Aware VSS w/ STC fallback

This option allows you to pick which backup engine the agent will use for backups. The Datto device will attempt first to do a Microsoft Shadow Copy Provider or Datto Windows Agent VSS backup (depending on the type of agent installed). If this fails, then it will attempt a crash consistent state backup using the Storage Craft (STC) or Datto Backup Driver (DBD) VSS Provider (depending on which agent is installed).

  • On ShadowSnap-protected devices, the Application Aware VSS with fallback option will fall back to STC
  • On Datto Windows Agent-protected devices, the Application Aware VSS option will fall back to DBD

Figure 12: Backup Engine interface showing the Datto Windows Agent's engine options (click to enlarge)

Figure 13: Backup Engine Options showing the Datto Windows Agent's fallback to DBD option (click to enlarge)

Application Aware VSS & STC/DBD Backup Engine

The Application Aware VSS setting refers to the use of the VSS provider, which interacts with supported applications to provide backups as the applications are running. Unlike the Microsoft Shadow Copy Provider, the backup provided by the STC or DBD Backup Engine is not application-aware as it only provides a backup equal to that of a crash-consistent state. A crash-consistent state backup is comparable to the state that the system will be following after a hard reboot, such that data in processing may not save properly. To learn more about VSS writers, see this article.

Volume Level Backup Control

This option allows you to exclude backups on a volume-by-volume basis for the agent.

Figure 14: Volume Level Backup Control (click to enlarge)

Warning: By choosing to exclude volumes that contain system or boot information from your regular backups, you may inadvertently disable the ability to perform screenshot verification on all snapshots. If you decide to re-include the volume, the Datto appliance will be forced to take another full backup of it.


Local Verification

These options allow you to enable or disable the Integrity Verification and Ransomware Detection features.

Figure 15: Local Verification options (click to enlarge) 

The Integrity Verification feature checks the filesystem health of the protected system's backups, verifies the presence of all protected volumes and reports the success of VSS quiescence for the snapshot.

Ransomware Detection tests your backups for signs of ransomware. Enabling this option can help you detect early stages of ransomware infection, and allow intervention before it spreads. If potential ransomware is present, your Datto appliance will send a warning email, so ensure that you monitor your alerts closely.

To learn more about ransomware detection, see this article.

Screenshot Verification

This feature boots and takes a screenshot of specific recovery points created for the protected system. Screenshot verification is your peace of mind that the selected backup will boot successfully in a restore. By default, your Datto appliance will take a screenshot for any point scheduled to be sent offsite. Do not use this option if your Datto appliance does not replicate offsite.

You can also customize this feature to perform screenshots for the first recovery point of the day, last recovery point of the day, or to follow a custom schedule.

Figure 16: Screenshot Verification options (click to enlarge)

During the screenshot process, your Datto appliance will create a locally-hosted screenshot verification VM. It will then attempt to take a screenshot when it detects that the virtualization has booted to the operating system's login screen. If the login screen is not showing in screenshots, increasing the Additional wait time value can allow the system more time to boot fully.

To learn more about configuring screenshot verification, see this article.

Application Verification

Application Verification works in conjunction with Screenshot Verification to analyze the application integrity of a selected snapshot by detecting that specified applications have started correctly.

Figure 17: Application Verification options (click to enlarge)

If enabled, Application Verification will run during the protected system's screenshot verification process. It will wait until the screenshot VM enters a ready state, and then check the virtualization to ensure that the applications you select here are started and in a ready state. The results of this check will be reported on the Manage Recovery Points page.

To learn more about Application Verification, see this article.

Service Verification

The Service Verification feature works in conjunction with Screenshot Verification to analyze the service integrity of a selected snapshot by detecting that specified services have started correctly.

Figure 18: Service Verification options with Datto Backup Agent, Microsoft iSCSI Initiator, and Remote Desktop services selected (click to enlarge)

From the Service Verification configuration panel, you can select one or more services that the Datto appliance detects on the production machine for testing during the screenshot verification process. Your Datto appliance will wait until the screenshot VM enters a ready state, and then check the virtualization to ensure that the services you selected here are started and in a ready state. The results of this check will appear on the Manage Recovery Points page.

To learn more about Service Verification, see this article.

Backup Verification Scripts

This feature allows you to use scripts to perform advanced verification of the quality of your backup. For example, a script could open a SQL Server database and validate that a particular table existed. At the schedule defined, the system will execute your scripts in the order they are uploaded below and return positive or negative results. In the event that a script returns a negative result, this will trigger a warning notice.

To learn more about configuring backup verification scripts, see this article.

Reporting & Alerting

Email Notifications

This feature allows you to configure email alerting for your Datto appliance. To learn more about configuring Alert, Warning, and Log Digest emails, see this article.

Screenshot Error Threshold

This reporting feature will send an error email if a screenshot is not being performed within a time window. Setting the error threshold determines how much time is allowed to pass without a screenshot occuring for this agent. Setting a threshold of '0' will disable the alert.

To learn more about configuring Alert, Warning, and Log Digest emails, see this article.


Secure File Restore & Export

Ensures that file restores and VMDK/VHD exports are mounted on the Datto appliance are not accessible to anyone else on the local network. The dropdown box lists available users that can be given access to the appliance's SMB shares to access restore data. You can add users through the Local Users page of the appliance UI.

Figure 19: Secure File Restore & Export (click to enlarge)

By default, this option is disabled, which means that the restores will be shared on the network, but will not be browsable if someone browses to the Datto appliance on the network by hostname.

VM Configuration Backup

This feature, available only for protected systems running in a hypervisor environment, allows you to back up the VMX file of VMware-hosted virtual machines which are leveraging agent-based backups. To enable the feature, check the Backup VM configuration file box.

Figure 20: VM Configuration Backup (click to enlarge)

VSS Writer Exclusion

This feature allows you to exclude specific VSS writers from being used by the Datto appliance during the agent's backup. See this article for more information about excluding VSS writers.

Share Compatibility Mode

Enabling this option makes a tradeoff between security and compatibility. Selecting this feature changes the Datto appliance's Samba share to be persistent and available on the LAN. In some legacy domain environments, you may need to enable this option to transfer data across the network on a consistent basis successfully.

Enabling Share Compatibility can resolve many common connectivity issues for older Windows systems. You should only enable it if you are experiencing network connectivity or transfer errors on the agent page.

Virtualization Storage Controller

This setting changes the storage controller to use when virtualizing the protected system in VirtualBox, KVM, or ESXi. AHCI SATA is the default setting because the Datto device injects this SATA Controller driver into the boot configuration of the backup.

Virtualization Network Controller

This option selects the type of NIC driver to use in the virtual environment. Useful during disaster recovery situations, you can also leverage this feature to test the network functionality of a backup VM. Options are available for VirtualBox, KVM, and ESXi virtualization.

Virtualization Video Controller

This option allows you to choose between the default VGA driver and the legacy Cirrus video driver on Ubuntu 16.04 devices running the KVM virtualization platform.

Virtualization Core Components

This option helps to determine the use of USB or PS/2 drivers for the mouse and keyboard in the virtual environment.

The default is Modern Virtualization Environment, which uses drivers for the virtual USB mouse and keyboard. The Legacy Virtualization Environment uses drivers for the virtual PS/2 mouse and keyboard.

If a virtual machine experiences trouble with control of the keyboard or mouse, stop the VM and switch to the Legacy Virtualization Environment.

See this article for more information regarding configuring virtualization options.

Snapshot Timeout

The snapshot timeout option determines the time allotted to the Volume Shadow Copy service before it times out. The default setting is 15 minutes. If an agent requires more than 15 minutes for VSS to return information, then there is usually an issue with communications between one or more of the agent services on the protected machine and the appliance. There may also be an issue with the backup agent software installation or a problem with the protected machine. You can learn more about this feature here.

Force Differential Merge

Forcing a differential merge forces a re-association of backup increments. With this option selected, the agent's next backup traverses all protected volumes, and only create a backup consisting of the changes since the last backup. It will take the time of a full backup, but it will not take the space of a full backup. See this article for additional information about forcing a differential merge.

Force Retention

Clicking the Force Retention button immediately applies the device's retention policies for the agent to its local backups. Learn more here.

Repair Agent Communications

Clicking the Repair Agent Communications button instructs the Datto appliance to attempt to recreate the secure key pair between the agent and the device. This can fix common agent communication errors. You can find more information about this feature here.

Rename Agent (agent-based systems only)

The Agent Rename feature allows an operator to change the IP address or FQDN that a Datto appliance uses to connect to a protected system. This option is useful in situations where a protected system has a new IP address or hostname. Learn more here.

Reassign Agentless System (agentless systems only)

If an agentless system has been migrated to a new host, you will need to update the connection information that the Datto appliance uses to reach the protected system if you wish to continue its backups. Clicking Reassign System will cause your Datto appliance to audit all of its configured hypervisor connections for available virtual machines, and allow you to select the new host from a list of the systems it detects.

Archive Agent

The Archive Agent feature allows an operator to convert an agent's backup chain to a read-only archive, stopping future backups from being written to it, and permitting the protected system to (optionally) re-protect the agent with the Datto appliance to start a new backup chain. Use the archive agent feature when you no longer wish to continue writing backups to a specific dataset, but you would like to preserve the agent's data locally for future use.

Archived agents count against the device's total agent limit. See the Archived Agent article for more information.

Any offsite data for archived agents will count against your appliance's total offsite data quota. Any device on per-agent billing will continue to be billed for the archived dataset until you delete the agent locally and offsite.

You can control the display of archived agents on the Protect tab of the Datto appliance GUI by using the Hide / Show Archived toggle. Learn more here.

Archiving an agent is irreversible. Only use this option if you have no need to add additional snapshots or screenshots to the backup chain. You will be unable to re-pair the archived dataset with the protected machine in the future. An archived agent will retain all of the restore functionality that it had when it was an active dataset.

Manage Agent Templates

The Agent Templates feature allows a device operator to save the backup configuration of a protected system to a cloud template and apply it to another protected system on the same appliance, or a different appliance. By using templates, an administrator can define standardized and consistent agent configurations, and deploy them to existing and newly-protected systems. See our Cloud Agent Templates article for more information.

Destroy Live Dataset

This function immediately destroys a backup agent's live dataset from your Datto appliance. It will stop any backups in progress, and delete the agent's live disk images, but it will leave the snapshot chain intact. Using this feature will result in the agent taking a new full backup, which will take up the space of a new full image on the device. Only use this option if this protected machine's disks have been re-sized, or the protected machine's disk image is irreparably corrupt. Review this article before using the Destroy Live Dataset feature.

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