GUI - Synchronize

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1. Background

This article explains the Cloud Synchronization screen in the web interface. The Cloud Synchronization screen shows the status of your storage usage on the local device and in the cloud, in addition to the current cloud synchronization status and bandwidth usage. This information is helpful when you want to verify storage usage and verify that the agents' backup data is replicated to the cloud as expected.

2. UI Tour

To view the synchronization details for a given device, load the device's Remote Web and click the Synchronize tab. You will then see the screen as shown in Figure 1.


Figure 1
- Cloud Synchronization Screen

2.1. Local Storage Usage

The chart shows the free space and the used storage space per protected machine and share on the local device.

2.2. Cloud Storage Usage

The chart shows the total and per agent storage space used in the Datto Cloud. If using the Total Cloud retention model, there will be no free space identified in the chart.

2.3. Offsite Job Status

This chart is a visual representation of the Offsite Job status for all protected machines and shares on your Datto appliance.


Figure 2 - Offsite Job Status

Backlog Count is the total number of jobs in your backlog. If this count is increasing, your appliance is running behind on its offsite replication. If this situation is not corrected, you will eventually need a RoundTrip to catch up. This count is the difference between jobs Queued per Week and Completed per Week.

For example, Figure 2 shows that the backlog is increasing. In this case, the cause of the increase is due to the fact that AMORA-PC1 and amora-mbp have not recently replicated to the Cloud. For tips on how to solve this issue, first check your settings: Off-Site Synchronization Configuration.

If your settings look good, see the article: Error: Offsite Replication - Not Completely Synchronized.

2.4. Replication Status

Lists the current synchronization status of each agent. The status consists of the last synchronization date/time in the timezone configured for the device, the status 'Preparing backup' if the device is currently packing files to be sent to the Datto Cloud, or the status 'Syncing' if the device is currently sending data to the Datto Cloud.

2.5. Bandwidth Usage

This graph shows the total bandwidth used by the Datto device over the past 24 hours, in the timezone configured for the device.

3. Refresh Storage Caches

Click this button to refresh the local and cloud storage usage information. This is useful if you are trying to manage storage used and need to retrieve the latest stats.

4. Performing a RoundTrip Sync

A RoundTrip sync is a complimentary Datto service that allows you to get large volumes of data off-site quickly. See the article RoundTrip Process for more information on performing a RoundTrip sync. If you have requested a RoundTrip device, you can also initiate the RoundTrip process from this page.

The RoundTrip button will change depending on the status of your RoundTrip:

Attach a RoundTrip Drive to the Datto to go through the RoundTrip Wizard.
Click Perform RoundTrip Sync to start the RoundTrip Wizard.
Click Cancel Running RoundTrip to stop the RoundTrip process. 

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