GUI: Advanced Device Status

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This article explains the Advanced Device Status feature of the Datto appliance GUI.

Environment

  • Datto SIRIS
  • Datto ALTO
  • Datto NAS

Overview

The Advanced Device Status page allows you to perform hardware upgrades and repair, monitor device activity, and view information about the health and other pertinent details of your Datto appliance.

Accessing the Advanced Device Status Page

To access the Advanced Device Status page, log in to your Datto appliance, and click the Advanced tab. Then, click Advanced Device Status, as shown in Figure 1.

Figure 1: Advanced → Advanced Device Status

Features

Figure 2: Page overview (click for larger image)

The Advanced Device Status page contains multiple cards. Select a card's name to learn more:

Storage Upgrade and Repair

Figure 3: Storage Upgrade and Repair (click for larger image)

The Storage Upgrade and Repair card allows you to monitor, manage, and dismiss storage migrations scheduled for your device. Click Manage Storage to schedule a new migration.

Screenshot Queue

Figure 4: Global Screenshot Queue (click for larger image)

The Screenshot Queue card displays a list of all recovery points that are pending screenshot verification. You can cancel verification for individual points by clicking the Remove icon, or you can clear the entire queue by clicking Clear Queue.

Screenshot verification is not available for Datto NAS.

System Health

Figure 5: System Health

The System Health card displays the average CPU load for your Datto appliance.

Hardware Information

Figure 6: Hardware Information (click for larger image)

The Hardware Information card displays the following information:

  • Model: Lists the detected model of your Datto appliance.
  • Serial: Provides your Datto appliance's serial number. Make note of this serial number when contacting Datto Technical Support.
  • Build Date: Lists the date that your continuity appliance was built by the Datto Hardware and Logistics team.
  • Installed RAM: Details the total amount of RAM installed in the device.
  • System Uptime: Lists the amount of time transpired since the Datto appliance's last reboot.
  • OS Drive Storage: Indicates the total amount of space used on your appliance's OS partition.
  • Storage Controller: Displays the type of storage controller installed in the Datto device.

Drive Status

Figure 7: Drive Status (click for larger image)

This card displays the serial number of your device’s storage drives, as well as their type, size, any bad sectors, number of power on hours, power cycles, current running temperature, and any reported errors.

Clicking the checkbox for a given drive will turn the drive activity lights on or off for your device, for testing and easy identification.

See our Alert: Drive Sd(X) Has Failed A Smart Status Check and Hard Drive Temperature Alert Troubleshooting articles for more information about investigating and addressing hard drive alerts.

ZFS Status

Figure 8: ZFS Status (click for larger image)

This card displays advanced information on the status of your device’s file system (ZFS) for advanced troubleshooting purposes.

If you see any drive in a faulted state, or any read, write, or checksum errors reported, contact Datto Technical Support for investigation.

ZFS errors do not necessarily indicate a need for hardware replacement. Datto Technical Support can assist with running a scrub operation to resolve issues.

If you see a ZFS pool called rtPool listed here. That indicates that a RoundTrip drive is in use on your Datto appliance. When the sync to the RoundTrip drive completes, you will no longer see the  rtPool entry listed.

Update History

Figure 9: Update History (click for larger image)

The Update History card shows the currently-installed versions of critical software packages on your Datto appliance. You can use this section to determine what version of Ubuntu is installed on your Datto appliance. Figure 10 shows the package versions that correspond with each Ubuntu release.

Figure 10: Package versions and corresponding Ubuntu versions


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