GUI - Advanced Device Status

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1. Scope

This article explains the Advanced Device Status screen in a device's Remote Web interface. The Advanced Device Status shows screenshots that are queued as well as overall device and system information. The Advanced Device Status for a given device is in the device's Remote Web and under the Advanced tab. 

Figure 1 - Advanced Device Status location

2. UI Tour

Figure 3 - Advanced Device Status Screen

2.1. Global Screenshot Queue

The Global Screenshot Queue shows the queue of all recovery points that are pending Screenshot Verification. Use this page to remove pending recovery points from their queue or clear the queue entirely.


Figure 4 - Global Screenshot Queue

2.2. System Health

Shows the average CPU load, GPU load, fan speed, and average CPU load for the device.


Figure 3 - System Health

2.3. Hardware Information

This area displays overall hardware information for the device.


Figure 5 - Hardware Information

2.4. Drive Status

This displays the serial number of your device’s drives, as well as their type, size, any bad sectors, number of power on hours, power cycles, current running temperature, and any reported errors.

Clicking the checkbox for a given drive will turn the drive activity lights on or off for your device, for testing and easy identification.


Figure 6 - Drive Status

To prevent data loss, we recommend having a hard drive replaced if either of the following conditions are met:

  • Bad sectors exceeds 5
  • Errors exceeds 10

If these numbers are getting close to or exceed these guidelines, contact Technical Support for a more thorough analysis and possible drive replacement.

2.5. ZFS Subsystem Status

This section displays advanced information on the status of your device’s file system (ZFS). This information is used for advanced troubleshooting.

If there are issues here with read, write, and checksum errors, please let Technical Support know and they will assist with cleaning the storage array.

The power of ZFS allows Datto to run a scrub on the storage array without needing to have the OS and array unmounted; this is in effect a checkdisk command.

An rtPool-[deviceID] storage array might be seen here. That indicates that a RoundTrip is either in progress or being accessed. When the RoundTrip is completed it will go away because the RoundTrip will be exported and sent back to Datto's data centers.


Figure 7 - ZFS Subsystem Status

2.6. Package Versions

This section shows the Datto software packages installed on your device and their version. This section is used for troubleshooting.


Figure 8 - Package Versions

2.7. Ubuntu Versions

You can use the Package Versions section to determine what version of Ubuntu is installed on your Datto appliance. Figure 9 shows the Package Versions that correspond with each Ubuntu release.

Package Version

Ubuntu Version

~lucid

Ubuntu 10.04

~precise

Ubuntu 12.04

~xenial

Ubuntu 16.04

Figure 9 - Package versions and corresponding Ubuntu versions


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