Remote Web - Backup Insights


1. Background

This article explains the Backup Insights screen in the Remote Web interface. Backup Insights tracks the changes between any two recovery points on your Datto Device for a given agent. Backup Insights shows the files that have changed between two recovery points, and allows for instant restore of those files directly from the web interface.

Backup Insights simultaneously mounts two points and calculates the differences between them. This is useful when you are trying to determine why significant data churn may be occurring between backups, or troubleshoot what major event may have occurred between backups to cause significant data impact.

Backup Insights is only available on SIRIS devices, and is not compatible with Linux or Mac backups.

2. UI Tour

To view the Backup Insights screen for a given device, load the device Remote Web and click the Advanced tab and select Backup Insights. You will then see the screen as shown in Figure 1.

Note: Please use Firefox or Chrome browsers for this feature. Internet Explorer is not supported for this feature.

Figure 1 - Backup Insights Screen

3. How to Use Backup Insights

  1. Choose an agent to compare recovery points
  2. Choose the two recovery points that you want to compare.
  3. Click Start Comparison

The recovery points will be mounted and the comparison will be rendered on the screen. This may take a moment to complete, especially for agents with large and/or many volumes because the comparison needs to traverse the entire file system and track the changes.

4. Interpreting the Results of a Comparison

The results of a Backup Insights comparison is shown in Figure 2 below.

Figure 2 - Results of a Backup Insights comparison

The resulting comparison will display every file that was modified, added, and/or removed between the two snapshots of this Agent.

Note: Since the Windows directories of servers can have a lot of changes and/or be very large, by default, the Datto will not automatically compare the two. If a Windows directory is clicked to view, you can choose to run the comparison again on the system, including the Windows directories.

You can restore either version of a file by clicking the filename displayed, or dragging the file to the local system you are accessing the SIRIS 2 interface from.

The Legend button displays a guide to the file icons shown in the filesystem tree, as shown in Figure 3.

Figure 3 - Backup Insight file icon legend

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