This article describes the cause and solution for screenshot errors resulting from customized login screens.
- Datto SIRIS
- Datto ALTO
Because of the additional image processing involved, some elements of customized login screens can affect the image processing during the screenshot verification, including:
- Complex rasterized background images
- Complex fonts
- Windows shell modification
Those potential changes can cause a bootable point to show as a failed screenshot.
Use the default Windows theme or manually configure the Windows machine so the login screen appears to be unmodified, then take a new backup. If the screenshot continues to show as failed, contact Datto Technical Support to troubleshoot the issue and verify that the recovery point is bootable.