Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Failed screenshot with "FATAL: No bootable medium found! System halted."



Screenshot verification fails with "FATAL: No bootable medium found! System halted."


  • Datto SIRIS
  • Datto ALTO


The virtual machine could not find an active partition, volume with valid boot information, or a valid operating system. If this is happening with the Linux agent, see the article Linux Screenshot Fails With A "No Bootable Medium" Error Message.


Verify that the volume the operating system resides on is part of the backup job. You can check this in Agent Configuration: Volume Level Backup Control.

Figure 1 shows an example of the OS partition (C:\) being excluded from backups.

Figure 1: Volume Level Backup Control (click to enlarge)

Verify that no other partitions are set as active (bootable) on the protected machine.

If the system has a System Reserved volume, try excluding it from future backups and deleting it in the Volume Level Backup Control options. To remove the System Reserved volume, click the Delete button under the Delete Dataset header for the System Reserved entry. After excluding and removing the System Reserved volume, take a new backup and then schedule a screenshot for the new backup.

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