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SIRIS, ALTO, and NAS: A backup hasn't been taken in over 24 hours

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1. Scope

This article describes the cause and possible solutions for the error A backup hasn't been taken in over 24 hours and A backup hasn't been taken in over 24 hours, this is likely due to an active RoundTrip or ongoing troubleshooting by Technical Support. 

2. Cause

A scheduled backup has not taken place within 24 hours on a device.

  • This error should appear if an agent has not backed up in the past 24 hours according to the schedule.
  • For a decommissioned agent, it is recommended to remove all scheduled backup entries to prevent this error from happening.
  • There is an active RoundTrip or ongoing troubleshooting by Technical Support.

3. Solution

If the error specifies that it is likely due to a RoundTrip or ongoing troubleshooting and neither apply, call Technical Support to solve the issue.
  • If this is the first time you're seeing this error, attempt to trigger a backup manually on the device.
  • Repair agent communications
  • If you are still unable to trigger a backup manually, perform a reboot of the Datto device and attempt to start another backup manually.
  • If this backup fails with another error, search for the relevant error message in the knowledge base.
  • If this error persists after trying these steps, open a ticket with Datto Technical support to investigate the cause of this error.

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