Final error (-5 Access is denied.)

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1. Scope

This article describes that cause and possible solutions for the error Final error (-5 Access is denied.)

2. Cause

  • The error code -5 is an official Microsoft System Error Code for "Access is denied."
  • Typically this error occurs with the ShadowSnap agent when the StorageCraft process "sbrun" does not have permissions to the raw file.
  • It can also result from the incorrect version of ShadowProtect installed on the device.

2. Solution

If you have not done so already, follow the preliminary steps in the Start Here article.

  • Ensure that the ShadowProtect Service, StorageCraft RAW Agent Service, and StorageCraft Shadow Copy Provider services are still set to Log On As Local System in services.msc.
  • If you haven't done so already, ensure that the correct version of ShadowProtect is installed.

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