Final error (-5 Access is denied.)

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1. Scope

This article describes that cause and possible solutions for the error Final error (-5 Access is denied.)

2. Cause

  • The error code -5 is an official Microsoft System Error Code for "Access is denied."
  • Typically this error occurs with the ShadowSnap agent when the StorageCraft process "sbrun" does not have permissions to the raw file.
  • It can also result from the incorrect version of ShadowProtect installed on the device.
  • Webroot Antivirus (external link) has been known to cause this error message.

2. Solution

If you have not done so already, follow the preliminary steps in the Start Here article.

  • Ensure that the ShadowProtect Service, StorageCraft Raw Agent Service, and StorageCraft Shadow Copy Provider services are still set to Log On As Local System in services.msc.
  • If you haven't done so already, ensure that the correct version of ShadowProtect is installed.
  • If your environment uses Webroot Antivirus, add exceptions to the program for the ShadowProtect Service, StorageCraft Raw Agent Service, and StorageCraft Shadow Copy Provider services.
    • If Webroot is centrally-managed, be sure to push the exception to all clients before testing.

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