Error 32503 On Recovery Launchpad

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Scope

This article discusses error 32503 from the Recovery Launchpad for Cloud Virtualizations.

Cause

An error 32503 is a generic error that can mean several different things in regards to the state of a cloud restore:

  • The state of the restore could not be ascertained.
  • The state of the restore does not match what the state of the restore should be.
  • There was a connectivity error that prevents the restore from being mounted.

Solutions

  • If this the first time trying to start a restore, refresh the web browser and attempt the restore operations again.
  • If a refresh does not solve the problem, contact Datto Technical Support. Ensure to include whether this restore is a test or a disaster recovery in process.

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