Repair Agent Communications


1. Scope

This article describes how to repair the agent communications between the device and the protected machine. Begin by following this process when you receive error messages related to agent communication.

2. Procedure

To repair agent communications, follow these steps:

  1. Open up Remote Web for the Datto device.
  2. Click on the Protect tab.
  3. Find the agent that you wish to configure.
  4. Click Configure Agent Settings for that agent.
  5. Go to the Advanced section, and scroll to Repair Agent Communications, as shown in Figure 1.
  6. Click Repair Agent Communications.

    Figure 1 - Repair Agent Communications

After clicking Repair Agent Communication, the device will take approximately 15 to 20 seconds to repair communications. You will receive a notification in the UI when the process completes.

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