Repair Agent Communications

Topic

This article describes how to repair communications between the Datto device and the protected machine. Use this procedure when you receive error messages related to agent communication.

Environment

  • Datto ALTO
  • Datto SIRIS

Description

  1. Access the Device UI, and click the Protect tab.

  2. Click Configure Agent Settings for the agent you wish to repair the communications with.

  3. Scroll down to the Repair Agent Communications, under Advanced section

  4. Click the Repair Agent Communications button.

    The device will take approximately 15 to 20 seconds to repair communications. You will receive a notification in the UI when the process completes.

Troubleshooting

If communications cannot be repaired, check for the following:

  • Power issues. Ensure the protected machine is powered on and active.
  • Network issues. Make sure the protected machine is reachable across the network.
  • Open a run window and type services.msc. Ensure the Datto Backup Agent Service is running on the protected machine:
  • If issues persist, contact Datto Technical Support.

Additional resources