Failed screenshot with blue screen stop code 0x0000007b

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This article describes the cause and possible solution for a screenshot failure with a blue screen stop code 0x0000007b.

While the machine is attempting to boot you briefly see the message shown in Figure 1, followed by a reboot.


Figure 1 - Screenshot failure with blue screen

First Possible Cause

The driver for the selected virtualization storage controller is missing, incompatible, or corrupt.


Figure 2 - Virtualization Storage Controller setting

Solution

Try a different storage controller in the Configure Agent Settings screen for the desired agent. For Vista and newer operating systems, try SATA or SCSI. Older operating systems such as Windows 2000 may require one of the IDE controller options.

Alternate cause

In some cases, Group Policy applied to an Agent may cause a 7B upon virtualization.

Solution

Ensure the following policy is not enforced on the Agent: Computer Configuration -> Policies -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions -> Prevent installation of removable devices


Figure 3 - Group Policy settings

Also check the policy located here: Computer Configuration -> Policies -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions -> Prevent installation of devices using drivers that match these device setup classes


Figure 4 - Policies

You may also want to check that disabling this group policy setting actually was applied by checking the relevant registry keys as outlined in this article.

We have also found that ESET anti-virus (and possibly other anti-virus) software has been known to modify these registry entries.


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