Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Failed screenshot showing Windows desktop



This article describes what to do when the screenshot verification fails, and the screenshot shows the Windows desktop.


Figure 1: The Windows desktop screen without log in credentials 

The screenshot verification process uses image processing to analyze the captured screenshot of the virtual machine. If the Windows machine being virtualized does not require authentication to log in, it may cause the image processing software to analyze an image of the Windows desktop instead of the Winlogon interface, causing it to fail verification.


In order to solve this issue, please configure the Windows machine to require credentials to log in.

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