Failed screenshot showing Windows desktop

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Scope

This article describes what to do when the screenshot verification fails, and the screenshot shows the Windows desktop.

Cause

Figure 1: The Windows desktop screen without log in credentials 

The screenshot verification process uses image processing to analyze the captured screenshot of the virtual machine. If the Windows machine being virtualized does not require authentication to log in, it may cause the image processing software to analyze an image of the Windows desktop instead of the Winlogon interface, causing it to fail verification.

Solution

In order to solve this issue, please configure the Windows machine to require credentials to log in.


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