SIRIS, ALTO and NAS: Failed screenshot showing Windows desktop

Follow

Issue

A screenshot verification fails, and the screenshot shows the Windows desktop.

Environment

  • Datto SIRIS
  • Datto ALTO

Cause

The screenshot verification process uses image processing to analyze the captured screenshot of the virtual machine. If the Windows machine being virtualized does not require authentication to log in, the image processing software may analyze an image of the Windows desktop instead of the Winlogon interface, causing it to fail verification.

Figure 1: The Windows desktop screen without login credentials 

Solution

Configure the Windows machine to require credentials to log in.


Was this article helpful?

0 out of 0 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage