How to Order a RoundTrip

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Scope

This article describes the process to order a RoundTrip drive.

Prerequisite

Before ordering a RoundTrip, see RoundTrip Overview.

Procedure

1. Log into the Partner Portal.

2. Navigate to the Devices menu.

3. Click on Status 2.0, as shown in Figure 1.


Figure 1 - Partner Portal Devices Menu

4. From the list, find the device for which you want to order a RoundTrip. Then, click the Device Name.


Figure 2 - Find a Device

5. Scroll to the RoundTrip section, as shown in Figure 3.


Figure 3 - RoundTrip section

6. Click Order RoundTrip, and the RoundTrip Request Form will appear, as shown in Figure 4.


Figure 4 - RoundTrip Request Form

7. Fill in the form, and click Order RoundTrip.

To check the status of the RoundTrip, you can come back to this page.


Figure 5 - RoundTrip Status

Next Steps

To check the status of a RoundTrip, see the article Checking the Status of a RoundTrip.

When a RoundTrip drive is received, follow the procedure to synchronize it:


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