Topic
This article describes the process to order a RoundTrip drive. Use this article as a guide when you need to request a RoundTrip to synchronize your local data to the Datto Cloud.
Environment
- Datto RoundTrip
Prerequisites
Before ordering a RoundTrip, see the RoundTrip Overview article for important considerations.
Description
1. Log into the Partner Portal.
2. Click the Status tab, then select BCDR Status from the drop-down menu.
Figure 1: The Datto Partner Portal (click to enlarge)
3. Click the name of the device needing the RoundTrip drive.
Figure 2: The BCDR Status page (click to enlarge)
4. Scroll to the RoundTrips card and click the Order RoundTrip button. The Order RoundTrip form will appear.
Figure 3: The RoundTrips card (click to enlarge)
5. Fill out the Order RoundTrip form. The system should automatically select the appropriate size RoundTrip drive. If you need a different size, select it in the Drive Options drop-down menu.
Figure 4: The RoundTrip Request Form (click to enlarge)
RoundTrip pricing
Datto partners receive one complimentary RoundTrip per quarter. If you have already used your complimentary RoundTrip, the charge will vary based on RoundTrip drive size and will display in the Drive Options menu.
Figure 5: The RoundTrip Drive Options menu (click to enlarge)
Checking RoundTrip status
To check the status of the RoundTrip, return to the device's BCDR Status page and scroll to the RoundTrip Status card. See Checking the Status of a RoundTrip for more information.
Figure 6: RoundTrip status (click to enlarge)
When you receive your RoundTrip drive, follow Synchronizing a USB RoundTrip Drive or Synchronizing a NAS RoundTrip Drive to begin the data transfer process.
Head on over to our Datto Community Forum or the Datto Community Online.
For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .
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