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How to Order a RoundTrip



This article describes the process to order a RoundTrip drive.


  • RoundTrip


Before ordering a RoundTrip, see RoundTrip Overview.


1. Log into the Partner Portal.

2. Navigate to the Devices menu.

3. Click BCDR Status, as shown in Figure 1.

Figure 1: Partner Portal Devices Menu

4. From the list, find the device for which you want to order a RoundTrip. Then, click the Device Name.

Figure 2: Find a Device

5. Scroll to the RoundTrip section, as shown in Figure 3.

Figure 3: RoundTrip section

6. Click Order RoundTrip, and the RoundTrip Request Form will appear, as shown in Figure 4.

Figure 4: RoundTrip Request Form

7. Fill out the form, and click Order RoundTrip.

To check the status of the RoundTrip, you can return to this page. See Checking the Status of a RoundTrip for more information.

Figure 5: RoundTrip Status

When you receive your RoundTrip drive, follow Synchronizing a USB RoundTrip Drive or Synchronizing a NAS RoundTrip Drive to begin the data transfer process.

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