How to Order a RoundTrip

Scope

This article describes the process to order a RoundTrip drive.

Before ordering a RoundTrip, see RoundTrip Overview.

1. Log into the Partner Portal.

2. Navigate to the Devices menu.

3. Click on Status 2.0, as shown in Figure 1.

Figure 1 - Partner Portal Devices Menu

4. From the list, find the device for which you want to order a RoundTrip. Then, click the Device Name.

Figure 2 - Find a Device

5. Scroll to the RoundTrip section, as shown in Figure 3.

Figure 3 - RoundTrip section

6. Click Order RoundTrip, and the RoundTrip Request Form will appear, as shown in Figure 4.

Figure 4 - RoundTrip Request Form

7. Fill in the form, and click Order RoundTrip.

To check the status of the RoundTrip, you can come back to this page.

Figure 5 - RoundTrip Status

To check the status of a RoundTrip, see the article Checking the Status of a RoundTrip.

When a RoundTrip drive is received, follow the procedure to synchronize it: