SIRIS, ALTO, and NAS: How to Order a RoundTrip



This article describes the process to order a RoundTrip drive.


  • Datto RoundTrip


Before ordering a RoundTrip, see RoundTrip Overview.


1. Log into the Partner Portal.

2. Navigate to the Devices menu.

3. Click BCDR Status, as shown in Figure 1.

Figure 1: BCDR Status (click to enlarge)

4. Select the device you need the RoundTrip drive for by clicking its name.

Figure 2: Device name (click to enlarge)

5. Scroll to the RoundTrip section, as shown in Figure 3.

Figure 3: RoundTrip section

6. Click Order RoundTrip. The RoundTrip Request Form will appear, as shown in Figure 4.

rtrequest.jpgFigure 4: RoundTrip Request Form (click to enlarge)

7. Fill out the form, and click Order RoundTrip.

To check the status of the RoundTrip, you can return to this page. See Checking the Status of a RoundTrip for more information.

Figure 5: RoundTrip status

When you receive your RoundTrip drive, follow Synchronizing a USB RoundTrip Drive or Synchronizing a NAS RoundTrip Drive to begin the data transfer process.

Was this article helpful?

7 out of 9 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Community Forum or get live help.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Datto Homepage