SIRIS, ALTO, and NAS: How to Order a RoundTrip

Follow

Topic

This article describes the process to order a RoundTrip drive. Use this article as a guide when you need to request a RoundTrip to synchronize your local data to the Datto Cloud.

Environment

  • Datto RoundTrip

Prerequisites

Before ordering a RoundTrip, see the RoundTrip Overview article for important considerations.

Description

1. Log into the Partner Portal.

2. Click the Status tab, then select BCDR Status from the drop-down menu.

Figure 1: The Datto Partner Portal (click to enlarge)

3. Click the name of the device needing the RoundTrip drive.

mceclip2.pngFigure 2: The BCDR Status page (click to enlarge)

4. Scroll to the RoundTrips card.

mceclip3.pngFigure 3: The RoundTrips card (click to enlarge)

5. Click the Order RoundTrip button. The RoundTrip Request Form will appear.

mceclip1.pngFigure 4: The RoundTrip Request Form (click to enlarge)

6. Fill out the form, and click Order RoundTrip.

To check the status of the RoundTrip, return to the Device's BCDR Status page and scroll to the  RoundTrip Status card. See Checking the Status of a RoundTrip for more information.

mceclip4.png Figure 5: RoundTrip status (click to enlarge)

When you receive your RoundTrip drive, follow Synchronizing a USB RoundTrip Drive or Synchronizing a NAS RoundTrip Drive to begin the data transfer process.


Was this article helpful?

7 out of 9 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage