SIRIS, ALTO, and NAS: How to Order a RoundTrip



This article describes the process to order a RoundTrip drive. Use this article as a guide when you need to request a RoundTrip to synchronize your local data to the Datto Cloud.


  • Datto RoundTrip


Before ordering a RoundTrip, see the RoundTrip Overview article for important considerations.


1. Log into the Partner Portal.

2. Click the Status tab, then select BCDR Status from the drop-down menu.

Figure 1: The Datto Partner Portal (click to enlarge)

3. Click the name of the device needing the RoundTrip drive.

mceclip2.pngFigure 2: The BCDR Status page (click to enlarge)

4. Scroll to the RoundTrips card.

mceclip3.pngFigure 3: The RoundTrips card (click to enlarge)

5. Click the Order RoundTrip button. The RoundTrip Request Form will appear.

mceclip1.pngFigure 4: The RoundTrip Request Form (click to enlarge)

6. Fill out the form, and click Order RoundTrip.

To check the status of the RoundTrip, return to the Device's BCDR Status page and scroll to the  RoundTrip Status card. See Checking the Status of a RoundTrip for more information.

mceclip4.png Figure 5: RoundTrip status (click to enlarge)

When you receive your RoundTrip drive, follow Synchronizing a USB RoundTrip Drive or Synchronizing a NAS RoundTrip Drive to begin the data transfer process.

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