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How do I find the serial number for a Datto device?

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Scope

This article discusses the different places that the Datto device serial number can be found.

Background

The Datto device serial number is an extremely important piece of information because it is the MAC address of the Datto's Primary NIC.  It is also the number that is needed when opening a ticket in order for Datto Technical Support to find it in the database to troubleshoot.

Procedure

The Datto device serial number can be found in three places:

  • Datto sticker located on the physical device
  • Remote Web
  • Partner Portal

Remote Web

1. Log into the Remote Web of the device

2. At the top toolbar, select the Home icon

3. On the homepage, it will show Device Information.  Located directly under it, the Device Serial is listed

Partner Portal

1. Log into the Partner Portal

2. Once logged in, select the Status dropdown menu and select BCDR Status.

3. Search for the device, and you will see the Serial Number underneath its name.


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