Alert: Drive sd(x) has failed a Smart Status Check

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Scope

This article is about the alert sent out when one of the hard drives on a Datto device fails its SMART status check. 

Background

This alert informs that one of the hard drives on the Datto device has failed a SMART status check. This is an important indicator of a possible drive failure. 

This alert works through the Partner Portal in which the alert can be enabled/disabled under the Devices tab for the device.

The SMART Status error(s) can be investigated through the Remote Web of the device. Under the Advanced tab, select Advanced Device Status and navigate to the Drive Status section.

With this tool, it displays the following:

  • Device Drive
  • Serial Number
  • Type, Size
  • Bad Sectors
  • Power On Hours
  • Power Cycles
  • Temperature
  • Hard Drive Errors (if any)
  • Health of the ZFS Raid


Figure 1 - Drive Status

To prevent data loss, Datto recommends having a hard drive and/or SATA cable replaced if either of the following conditions are met:

  • Bad sectors exceeds 5
  • Errors exceeds 5

If these numbers are getting close to or exceed these guidelines, contact Datto Technical Support for a more thorough analysis and possible drive replacement.


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