This article describes the procedure to synchronize a USB RoundTrip drive with a Datto device. For background on the RoundTrip process, see the article RoundTrip Overview.
- Click here for details on synchronizing a NAS RoundTrip with a Datto device,
- Click here to learn more about making a local archive.
- Datto RoundTrip
1. Connect the Datto RoundTrip drive's USB cable into an available USB port on the Datto device.
2. Log into your Datto device's GUI, and click the Synchronize tab.
3. If your appliance detected the USB drive, you will see a green Perform RoundTrip Sync button. If drive detection failed, the button will read, "Please attach a RoundTrip Drive."
4. Click Perform a USB RoundTrip Sync. You will see the RoundTrip Wizard welcome screen. Click Next to continue.
5. Select the enclosures (USB drives) you will use for the RoundTrip. To select multiple drives for a RAID 0, hold down CTRL and click the drives. Click Next to continue.
6. You will see the Select Agents window. Select the agents and NAS shares that you want to sync to the RoundTrip.
When ready, Click Next to continue.
7. If you checked Manually Select Snapshots in the previous step, click the Agent or NAS (on the left) to select snapshots to sync to the RoundTrip (on the right). Click Next to continue.
8. Click Start RoundTrip to have the Datto device sync the specified information to the RoundTrip drive.
9. You will see the confirmation window shown in Figure 6. Click the Start Roundtrip button to continue.
10. Click the Close Wizard button. The device's GUI will update with "RoundTrip is running" and indicate the step it is on.
When the RoundTrip sync finishes, the left panel will update the Last RoundTrip timestamp, and you will see the Start RoundTrip button.
To check the status of the RoundTrip while it is running, access the appliance GUI and click the Synchronize tab. Your Datto device will report the RoundTrip's sync status. Figure 7 shows an example.
When the RoundTrip Sync finishes, send the RoundTrip drive back to Datto to have the data synchronized to the Datto Cloud. Be sure to label the drive with your support ticket number as well as either your name or reseller ID. You can find the return shipping label in the box the RoundTrip drive came in. The PO# field will match the serial number of the Datto appliance for which the RoundTrip was ordered.
If the label is misplaced, email email@example.com with your device information. Datto will e-mail you a printable PDF return label.