SIRIS, ALTO, and NAS: Syncing a USB RoundTrip drive with a Datto appliance



This article describes the procedure to synchronize a USB RoundTrip drive with a Datto device. For background on the RoundTrip process, see the article RoundTrip Overview.

  • Click here for details on synchronizing a NAS RoundTrip with a Datto device.
  • Click here to learn more about making a local archive.


  • Datto RoundTrip


1. Connect the Datto RoundTrip drive's USB cable into an available USB port on the Datto device.

2. Log into your Datto device's GUI, and click the Synchronize tab.

3. If your appliance detected the USB drive, you will see a green  Perform RoundTrip Sync button. If drive detection failed, the button will read, "Please attach a RoundTrip Drive."

Figure 1: Perform a RoundTrip Sync button (click to enlarge) 

4. Click Perform a USB RoundTrip Sync. You will see the RoundTrip Wizard welcome screen. Click Next to continue.

mceclip0.pngFigure 2: RoundTrip Wizard welcome (click to enlarge)

By default, the RoundTrip Wizard pauses all local backups for the duration of the sync. While you can override this setting, the sync may take longer to complete as a result. With backups paused, the average sync transfer speed is 15 MBps / 120 Mbps.

5. Select the enclosures (USB drives) you will use for the RoundTrip. To select multiple drives for a RAID 0, hold down CTRL and click the drives. Click Next to continue.

mceclip6.pngFigure 3: Select Enclosures (click to enlarge)

6. You will see the Select Agents window. Select the agents and NAS shares that you want to sync to the RoundTrip.

Uncheck Encrypt Drive if you are performing a local archive. If you leave this checked, you must plug the drive into the same Datto device from which the data came to read it.
Unchecking This RT is for Cloud Sync stops the recovery points within this RoundTrip from syncing offsite. Only uncheck this if you are making a local archive.

When ready, Click Next to continue.

mceclip3.pngFigure 4: Select Agents (click to enlarge)

7. If you checked Manually Select Snapshots in the previous step, click the Agent or NAS (on the left) to select snapshots to sync to the RoundTrip (on the right). Click Next to continue.

mceclip9.pngFigure 5: Manual snapshot selection (click to enlarge)

8. Click Start RoundTrip to have the Datto device sync the specified information to the RoundTrip drive.

Clicking Start RoundTrip will delete all data on the drives you selected for the RoundTrip process. It will also stop offsite synchronization, screenshots, and local backups (if not initially set) for the duration of the syncing process. 
If you restart the RoundTrip process with a drive containing existing RoundTrip data attached, all information previously synchronized to the USB drive will be deleted.

9. You will see the confirmation window shown in Figure 6. Click the Start Roundtrip button to continue.

mceclip12.pngFigure 6: RoundTrip information confirmation (click to enlarge)

Entering an email address will send you a notification when the synchronization completes. To add multiple email addresses, separate each email address with a comma and no spaces.

10. Click the Close Wizard button. The device's  GUI will update with "RoundTrip is running" and indicate the step it is on.

When the RoundTrip sync finishes, the left panel will update the Last RoundTrip timestamp, and you will see the Start RoundTrip button.

To check the status of the RoundTrip while it is running, access the appliance GUI and click the Synchronize tab. Your Datto device will report the RoundTrip's sync status. Figure 7 shows an example.

Figure 7: RoundTrip Status (click to enlarge)

When the RoundTrip Sync finishes, send the RoundTrip drive back to Datto to have the data synchronized to the Datto Cloud. Be sure to label the drive with your support ticket number as well as either your name or reseller ID. You can find the return shipping label in the box the RoundTrip drive came in. The PO# field will match the serial number of the Datto appliance for which the RoundTrip was ordered.

If the label is misplaced, email with your device information. Datto will e-mail you a printable PDF return label.

Figure 8: RoundTrip Return Shipping Label

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