This article provides the steps required to boot a target machine into the Datto Utilities environment from a USB drive.
- Datto Utilities
- This article assumes that you have already imaged a USB stick with Datto Utilities. If you have not already done this, see the article Imaging a USB Drive with Datto Utilities.
- If the Datto is using a second NIC to communicate to another subnet specifically or another network, they both must meet the networking requirements in the Troubleshooting Network Issues section, below.
- Datto recommends ensuring only 1 NIC on the target hardware has a connection to the Datto device, to avoid networking and transport issues.
On the target machine:
Plug the USB drive into the target machine.
- If you are imaging or restoring physical hardware, Datto recommends using the USB ports that are directly connected to the motherboard. These are often the USB ports located on the back of the machine. For best performance, use a USB 2.0 port or better.
- If you are imaging or restoring a virtual machine, you will need to enable USB passthrough or attach the Datto Utilities ISO to the virtual machine as a logical drive.
Boot the target machine into its BIOS or Motherboard Firmware (UEFI) settings. Configure it to boot from the USB drive. Depending on your motherboard and how the BIOS handles the boot process, you may need to disable the UEFI Secure Boot feature as well. After configuring your settings, reboot the production machine.
When the target machine finishes booting, you will see the prompt shown in Figure 1. Select Boot and persist changes.
The Datto Utilities environment will attempt to autoconfigure networking via DHCP. If the environment cannot obtain an IP address, you will be prompted to configure networking manually, as shown in Figure 2.
Following a successful network check, you will see the Checking for Updates message shown in Figure 3. Allow the environment to download and apply updates.
If the updater is unable to complete and exits with a failure state of "Error during stick update: Unable to determine if stick is out of date," this indicates that the imager cannot reach Datto's servers to check for updates. You will need to resolve any issues in the production environment which may be preventing the target machine from configuring networking. Make sure that the target machine's environment meets the SIRIS, ALTO & DNAS Networking and Bandwidth Requirements. Then, click Retry.
When the updates complete, you will be redirected to the Datto Utilities application menu. Select the application you would like to launch.
Select the process you are performing to continue:
Troubleshooting Network Issues
If the Datto device does not appear when booting:
- Make sure the Datto device is on the same IP scheme as the target hardware.
- Make sure the network has proper routing.
- Make sure the Datto device is using the same public IP address as the target hardware.