This article provides resources to answer questions about Cloud Billing Policies.
About Cloud Billing
Your Billing options depend on the type of retention policy that you require. There are 4 different plans:
- Live Dataset Retention
- Total Cloud Retention
- Time-Based Retention
- Infinite Cloud Retention
Each policy has different features, and the choice of policy depends on your individual circumstances. For more information about Cloud Billing, check out the Cloud Billing Policies section of the Partner Portal.
If you need more details about your current Billing Policy, contact your Sales Representative.
If you have gone over your offsite storage limit, see the following articles to solve the root causes of these issues:
- ALTO tiers explained (how to reduce overages)
- Understanding the Retention Process
- Cloud Data Usage Explained
- Explaining the Inverse Chain and Investigating Large Recovery Points
- How to remove offsite data (prune request).
For any questions about the storage space on your device, contact Datto Technical Support.