ALERT: Datto Drive Cloud service will no longer be available as of June 1, 2019. For more information, see our end-of-life article. To learn how to download your Datto Drive Cloud data, please visit this article.

Resources for Cloud Billing Policies



This article provides resources to answer questions about Cloud Billing Policies.

About Cloud Billing

Your Billing options depend on the type of retention policy that you require. There are 4 different plans:

  • Live Dataset Retention
  • Total Cloud Retention
  • Time-Based Retention
  • Infinite Cloud Retention

Each policy has different features, and the choice of policy depends on your individual circumstances. For more information about Cloud Billing, check out the Cloud Billing Policies section of the Partner Portal.

If you need more details about your current Billing Policy, contact your Sales Representative.

Additional Resources

If you have gone over your offsite storage limit, see the following articles to solve the root causes of these issues:

For any questions about the storage space on your device, contact Datto Technical Support.

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