Partner Portal - Advanced Spotlight Tab



This article explains the Advanced Tab of the Device Spotlight. To access this panel, log into the Partner Portal, and click the Devices menu. Then, choose Status, and click on the Advanced tab. You will see the options as shown in Figure 1.

Figure 1 - Advanced Device Options


Advanced Info

Displays the Username/Password to access the Datto appliance.

Note: In order to run commands as root, log in via the Username and Password, and then type sudo su and press the enter key.

OS Version

This is the version of the Datto OS that the appliance is running.

Manufactured on

Displays the date the device was assembled.


Displays the date the device was registered.

FTP Access [G Series only]

Clicking Enable will all access to the most recent offsite data for a G Series or Discontinued Device.

Smart Status

Displays Vendor Specific S.M.A.R.T. status reporting on each individual hard disk inside the unit.

Note: Alerts can be configured to notify you that a S.M.A.R.T. status error has been encountered.

Sync Logs [G Series only]

Displays a history of what needed to be syncronized offsite at 12am for the last 5 days. Under Details, clicking SyncLog, will open a window with what needed to be syncronized at the 12am hour.

Note: This feature is only available for G Series and Discontinued Datto Devices.

Change Device Username

Figure 2 - Change Device Name

Schedule a New Task

The Schedule a New Task section offers a listing of 12 tasks that you can run on the Datto appliance. Every three seconds, a process which runs on every Datto (heartbeat) checks with the Datto Monitoring Servers to see if a task has been assigned, and then executes it.

The typical total time for this process from the point in which the task has been assigned to be scheduled in the Datto Portal all the way to the task being executed is roughly 3-5 seconds. However, in some circumstances where heartbeat is not functional the task will wait to be executed when the Datto performs its full check in with the Datto monitoring servers, it occurs every 10 minutes on the hour (ie: 11:50, 12:00, 12:10, 12:20, 12:30, etc.). With this full check in the device will execute the task requested. Heartbeat tends to not be functional most commonly when a device is 100% full or traffic to is blocked by a local Firewall rule on the network where the Datto resides.

Figure 3 - Device Status Task List

The tasks have a variety of functions, mostly for providing methods of Remote Access to a device.

To schedule a New Task, select the task from the dropdown list and click Assign Task. For the tasks addrecoveryuser, remoteVnc, and remoteWeb, an Input Text Box will appear below the Assign Task button to provide a password or email address for the task to use. Once the Assign Task button is clicked, the task is then scheduled to be executed and will appear below the heading Scheduled Tasks.

Note: You can use remoteVNC to access the Datto Device.

Available Tasks


This task provides a temporary password to be able to log into a device's local web console. The user name will be %recovery and the password may be defined in the input box below & will immediately expire after first use.


Provides the same as addrecoveryuser task except this specifies the username as %recovery with the password datto


Makes the device beep


Forces the device to check in with Datto monitoring servers. This task is run every 10 minutes automatically but can be forced through using this task or from the button of your Datto OS 2.0 device's web console.

Note: All tasks when performed result in the Datto device to check in with Datto's Monitoring Servers.


This will clear the queued screenshots, preventing them from completing.


Forces the generation of sync logs which are normally run each night at midnight local time. These logs are available in the Datto Portal for all non-IBC devices (IBC devices provide a different sync status reporting feature).


Shuts down the Datto device gracefully.


This removes the NFS tab from the local device web console.


This creates a NFS tab for Datto OS 2.0+ device's web consoles.


Sends a VNC URL via email entered into the task's input box for VNC access to the device from any remote location.


Sends a link via email for local web console access from any remote location. This does the same thing as Launch Remote Web button and the except when the url in the email is clicked, a local device login is required.


Restarts the local datto device gracefully.


Starts the winbindd daemon on the local datto device if it is not running. Winbindd is used to keep the Datto OS's processes joined to the local Windows domain.


This task only serves to fix an issue for 10.04 devices that start vnc in an 800x600 resolution.

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