Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Partner Portal - Device Searching and Sorting



This article describes how to search and sort devices and agents in the BCDR Status screen of the partner portal. For local device management options, see our Datto SIRIS, Datto ALTO, and Datto NAS articles.


  • Datto Partner Portal


To access the status screen, log into the Partner Portal, and click the Devices menu. Then, click BCDR Status to go to the Backup Status screen. 

Figure 1: The Datto Partner Portal (click to enlarge)

Searching and sorting

The Backup Status screen displays all Datto devices associated with this account. You can search and sort by view, by agent, or by device. You can also enter a device or agent name in the search bar at the upper right. 

Standard view allows you to access each agent directly from this page and shows an information table for each device. Click here for a full description of standard view.

Figure 2: Backup Status page, standard view (click to enlarge)

Compressed view is useful when you are managing a large fleet of Datto devices. It increases the number of devices shown per page but truncates the amount of at-a-glance information for each device. Click a device name for an expanded view. Click here for a full description of compressed view.

Figure 3: Backup Status page, compressed view (click to enlarge)

The Agents view shows a list of all agents in your Datto fleet, along with abbreviated status information. Click an agent's name for an expanded view.

Figure 4: Backup Status page, Agents view (click to enlarge)

The Device view shows a list of all devices in your fleet, with basic status information. Click the name of any device for an expanded view.

Figure 5: Backup Status page, the Devices view (click to enlarge)

Hiding devices from normal view

1. In the status box for the device you wish to hide, click the three dots on the right-hand side of the screen, then click Hide device. This feature is not available when viewing the Status by Agent. To view hidden devices, click the checkbox for Show hidden devices only. 

Figure 6: Hide devices (click to enlarge)

Was this article helpful?

0 out of 1 found this helpful

You must sign in before voting on this article.

Calling all Partners! We want to hear your feedback! Please participate in this quick survey and help us build a better, more-relevant Knowledge Base!

Want to talk about it? Head on over to our Community Forum!