Datto Academy: Datto Academy FAQs

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Topic

This article answers common questions about accessing and using the Datto Academy.

Environment

  • Datto Academy
  • Datto Partner Portal

Description

FAQ

How do I activate and access Datto Academy?

1. Log into your Datto Partner Portal account with your Datto credentials.

2. Click the Academy tab. This will create your account in the Academy, giving you access to the resources and training hosted there. From then on, you can access the academy through that tab.

mceclip0.pngFigure 1: The Academy tab in the Datto Partner Portal (click to enlarge)

Why can’t I log into Datto Academy?

If you cannot log in, open a private or incognito browsing session, navigate to the Datto Partner Portal, and attempt to log in there. If your login still fails, email academy@datto.com for further assistance.

Can I still access additional technical content?

Yes. All formerly advanced-trained technical content has been moved to corresponding sections within the Knowledge Base. You can access the Knowledge Base from the Partner Portal by selecting Support → Knowledge Base.

mceclip1.pngFigure 2: The Academy tab in the Datto Partner Portal (click to enlarge)

Why is the name that appears in Datto Academy different than mine?

You may have logged in with an organization username instead of your own. If you are certain your credentials are correct, email academy@datto.com for assistance.

Additional Resources


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