Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Why does the status of my Backupify/Datto SaaS Protection job always show as ‘In Progress’ on the Backups page?

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Typically, a given service only displays "In Progress" if an active backup job is running for the service in question. Google Apps accounts run backup jobs every day so they may display "In Progress" often.

If a job displays the "In Progress" status for an unusual amount of time, and you can see that there is no job running the history for the service, then you should contact Support.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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