We have identified an issue with the 2.0.9 version of the Datto Windows Agent. An auto-upgrade hotfix is available. Further information is available at the Datto Service Status page.

Why does the status of my Backupify/Datto SaaS Protection job always show as ‘In Progress’ on the Backups page?

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Typically, a given service only displays "In Progress" if an active backup job is running for the service in question. Google Apps accounts run backup jobs every day so they may display "In Progress" often.

If a job displays the "In Progress" status for an unusual amount of time, and you can see that there is no job running the history for the service, then you should contact Support.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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