Grey "X'd out" VNC screen

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Scope

This applies to all Datto Siris, Alto, and DNAS devices.

Issue

VNC processes fail to run properly resulting in a grey or "X'd out" VNC session.

Resolution

Try creating a new VNC session via the Partner Portal. See this article for instructions: How To Connect To A Datto Device Via VNC Locally And Remotely

If this does not resolve the issue, please contact Technical Support for assistance in resetting the VNC process.


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