Typically, the initial backup jobs complete within a day. However, depending on the amount of data in your account, it could take two to three days or longer for the initial backup job to complete.
Once the initial backup job completes, subsequent backup jobs will be much faster as they only bring over new and updated records from you account.
For Gmail backups:
If you have a large Gmail account then the initial backup can take several days because Google restricts the amount of data that we can pull each day. See here for more details.
To contact Backupify/Datto SaaS Protection support, please click here to submit a Support Request, or give us a call at 1-800-518-7449.