ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Why was my Backupify for Salesforce backup cancelled?

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If a backup is marked as 'cancelled' in your Recent Activity, it does mean we failed to have everything backed up, but we were 100% successful on what we could attempt. For example, if there are 10,000 items needed to be backed up, but we could only get to 8,000 before it was cancelled, it means that we backed up 2,000 successfully (when it says cancelled, but 100%), and we will resume backing up the remaining 2,000 items on the next backup.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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