Why do I have an 'Archived' Salesforce service?


If you are seeing one or more of your Salesforce services in your account dropdown (in the upper left hand corner of your Dashboard) is marked as Archived, we can confirm that your service has been migrated to our new platform.

Over the first half of 2016, we moved all of our customers' Backupify for Salesforce backups over to our new platform, which we feature smoother restores & exports, a new user interface, and more.

Any historical data backed up under your 'old' Salesforce backup will live in the 'Archived' account, and it will continue to be accessible for export purposes. Any data we back up moving forward will live in the 'new' account.

To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.

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