How do I access my invoice/receipt for my monthly charges?

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By default, your billing profile is set up to automatically e-mail you a PDF copy of your invoice after your charge is processed each month. We can only send that PDF invoices to one e-mail address. If you need to change the e-mail address that is receiving these invoices, let us know. This e-mail address does not need to be the same as your primary administrator/domain owner.

We do not have the functionality to allow customers to access invoices through the Backupify/Datto SaaS Protection for Google Apps website. If you need to retrieve a past invoice, please click here to submit a Support Request.

If you'd like a complete history of all of your billing profile's invoices, we can prepare that for you in .csv format.

To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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