Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

How do I access my invoice/receipt for my monthly charges?


By default, your billing profile is set up to automatically e-mail you a PDF copy of your invoice after your charge is processed each month. We can only send that PDF invoices to one e-mail address. If you need to change the e-mail address that is receiving these invoices, let us know. This e-mail address does not need to be the same as your primary administrator/domain owner.

We do not have the functionality to allow customers to access invoices through the Backupify/Datto SaaS Protection for Google Apps website. If you need to retrieve a past invoice, please click here to submit a Support Request.

If you'd like a complete history of all of your billing profile's invoices, we can prepare that for you in .csv format.

To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.

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