Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Do I receive any reports or e-mails from Backupify for Salesforce?

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Yes! Every week, administrators receive an account status e-mail containing the following:

  • Status of a current backup
  • Status of each backup that week, by day
  • Average number of API calls used
  • Storage used
  • Number of active users in a Salesforce account

From the email, users can:

  • Log into their Backupify account
  • Contact support
  • View complete activity history
  • Update your preferences

To opt-out of weekly emails, admins can unsubscribe directly at the bottom of the email or change their preferences within Service Settings.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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