ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Do I receive any reports or e-mails from Backupify for Salesforce?

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Yes! Every week, administrators receive an account status e-mail containing the following:

  • Status of a current backup
  • Status of each backup that week, by day
  • Average number of API calls used
  • Storage used
  • Number of active users in a Salesforce account

From the email, users can:

  • Log into their Backupify account
  • Contact support
  • View complete activity history
  • Update your preferences

To opt-out of weekly emails, admins can unsubscribe directly at the bottom of the email or change their preferences within Service Settings.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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