Backupify/Datto SaaS Protection: How do I cancel my Backupify for G Suite account?

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Question

How do I cancel my Backupify for G Suite account?

Environment

  • Backupify 1.0 for G Suite

Answer

This procedure applies only to Backupify for G Suite accounts that were purchased directly through Backupify. To cancel a Datto SaaS Protection account, contact your Datto Sales Executive.  

Log into your account as the Super Admin, and navigate to Account Settings. You will find a Delete Account section on that page where you can complete the cancellation process.

If you have any issues with account deletion through the request button, email backupifyaccounting@datto.com to request deletion. 

Important notes about account cancellations:

  • Only the owner of a Backupify account can cancel the account. For Google Apps domain accounts, only the owner user of the domain account can request a cancellation.
  • When your account is canceled, backups will stop running and archives will be removed for all services. You will not be able to log in and retrieve backed-up records after the account is canceled.

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