Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

How Do I Reset A Password In Datto Drive Local?

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Question

How do I reset a password in Datto Drive Local?

Environment

  • Datto Drive Local

Answer

Reset Admin Password

To reset the admin password in Datto Drive Cloud, type your password incorrectly. The interface will then prompt you to reset your password. When you click this message, Datto Drive sends a password reset link to your email address.

Reset User Password

To reset a password for a user, click Users, then click the pencil icon for the user password you wish to reset. You must be an administrator in that Datto Drive instance to reset passwords.

Reset Locally Created User's Password

Passwords for users created on the Datto device itself can be reset through the Local Users/Contact tab of the Datto device's GUI. Click here for more information on locally created users vs. users created from within the Datto Drive application. 

Figure 1: Local users (click to enlarge)


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