Kroll OnTrack Exchange Restore - Kroll Cannot Reach License Authorization Service

Follow

Scope

This article provides steps to resolve the Kroll error message "Kroll Cannot Reach License Authorization Service"

Procedure

Sometimes while attempting a Kroll restore you will get the error message that states the following:

"Kroll Cannot Reach the License Authorization Service"

This is due to the machine that Kroll is running on being on a restricted network with limited internet access. To get Kroll to function correctly the following website needs to be fully white-listed to allow the application to reach out and verify the license file that is being used.

  • https://las.krollontrack.com/

After this is done re-launch Kroll and you should be able to move forward with the granular restore.


Was this article helpful?

1 out of 1 found this helpful

You must sign in before voting on this article.

Want to talk about it? Have a feature request?

Head on over to our Datto Community Forum or the Datto Community Online.

For more Business Management resources, see the Datto RMM Online Help and the Autotask PSA Online Help .

Still have questions? Get live help.

Datto Homepage