Kroll OnTrack Exchange Restore - Kroll Cannot Reach License Authorization Service

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Scope

This article provides steps to resolve the Kroll error message "Kroll Cannot Reach License Authorization Service"

Procedure

Sometimes while attempting a Kroll restore you will get the error message that states the following:

"Kroll Cannot Reach the License Authorization Service"

This is due to the machine that Kroll is running on being on a restricted network with limited internet access. To get Kroll to function correctly the following website needs to be fully white-listed to allow the application to reach out and verify the license file that is being used.

  • https://las.krollontrack.com/

After this is done re-launch Kroll and you should be able to move forward with the granular restore.


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