Integration with Datto: ConnectWise Automate



This article explains how to install, configure, and use the ConnectWise Automate integration with Datto.

This integration creates a read-only interaction with the Datto portal. You must log in to the Datto portal directly if you need to manage your data.

Installing the Datto Plugin


Windows 7 or newer, .NET 4.0, HTTP and/or HTTPS connectivity to the ConnectWise Automate server.

Installation steps:

  1. Download the installer from

  2. Run the installer from any Windows computer able to connect to your ConnectWise Automate server over HTTP or HTTPS.

    • You should only run the installer as an Admin.
  3. Enter your ConnectWise Automate username, password, and server address.

    • You must have Super Admin permissions to run the installer
  4. Click Install. This will download and install the needed dependencies to the ConnectWise Automate server as well as the plugin itself.

  5. Wait approximately 1 minute for the ConnectWise Automate services to automatically restart.

  6. Log in to the ConnectWise Automate Control Center (LTCC).

  7. Click the Datto button on the main toolbar menu.

  8. Begin configuration. Continue scrolling for configuration steps. 

Configuring the Datto Plugin


Datto API key and the Datto plugin already installed. If you do not have your Datto API key, please look over the article below.

Connecting with the Datto API

To make a connection with the Datto portal, you must first enter your API key in the plugin settings.

  1. Click Datto button on the main toolbar menu.

  2. Choose the Settings tab and enter your Datto API key in the "API Key" field.

  3. Click Save. Once saved you should receive a "Connection Good" status. If you cannot make a good connection, verify that your API key is valid and entered correctly.

Mapping Devices to ConnectWise Automate

For data grid, alerting, and ticketing information to display the proper Client and Location for the Datto devices, you must first map them to a ConnectWise Automate location.

  1. Click Datto button on the main toolbar menu.

  2. Choose the Settings tab.

  3. In the "Datto Device Mapping" data grid:

    1. Choose the device you want to map. Click in the Client column and begin typing a client name. The field will auto fill or you can use the drop down menu.

    2. Click (or tab over to) the Location column. Enter a location name. Again, the field will auto fill or you can use the drop down menu.

  4. When you are finished mapping the devices you want, click Save.

Other Configuration Settings

Refresh Time: defines the interval after which the plugin refreshes data from the Datto portal. By default, the refresh time is 6 minutes.

  • The refresh time can affect monitoring effectiveness if set too infrequently, or server performance if set too often.

Data Retention (days): defines the length of time the data from the portal is kept on the database. The default is 30 days.

  • You can adjust the retention time as needed but remember that longer retention times lead to more data stored on the database which can enlarge the overall size of the ConnectWise Automate database and potentially cause ConnectWise Automate server performance issues.

Using the Datto Plugin


Plugin is installed and configured.

Summary tab:

The Summary tab features tiles that display global usage of Datto resources as well as a data grid with a summary of the active Datto device alerts. 

  • The Client and Location columns in the Alerts data grid may display "Unmapped" if the device associated with it has not been mapped on the Settings tab.

Devices tab:

The Devices tab lists all the devices in the left pane. When you select a device, the information in the right pane will update to display the new device information. On the top it will display all the device information and below all the agents backing up to that device.

  • The Datto device may display "Unmapped" if it has not been mapped to a ConnectWise Automate location on the Settings tab.

Agents tab:

The Agents tab is a data grid that displays each Datto agent and all information related to that agent.

Alerts tab:

The Alerts tab is a data grid that displays device-level alerts from the last 48 hours. 

Settings tab:

This is covered in the Configuration section.

Help tab:

The Help tab points directly to Datto's Knowledge Base ( 

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