Integration with Datto: ConnectWise Automate

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Question

How do I set up a ConnectWise Automate integration with a Datto device? 

Envioronment

  • ConnectWise Automate
  • Datto Partner Portal

Answer

Overview

This article explains how to install, configure, and use the ConnectWise Automate integration with Datto. This integration creates a read-only interaction with the Datto portal. You must log in to the Datto portal directly to manage your data.

Installing the Datto Plugins

Datto now utilizes ConnectWise’s Solution Center to download updates, and any new items that are available for your ConnectWise Automate system, for Datto’s back-up and networking device plugins. To proceed, use the Solution Center to Install/update plugins. Search for Datto to get all the available Datto specific plugins, and select the appropriate plugin based on the Datto devices.

Figure 1: The ConnectWise Solution Center

Configuring the Datto Plugin

Prerequisites

Connecting with the Datto API

To make a connection with the Datto portal, enter your API key in the plugin settings:

1. Click the Datto button on the main toolbar menu.

2. Choose the Settings tab and enter your Datto API key in the API Key field.

Figure 2: The API Key entry field

3. Click Save. You should get a Connection Good status. If you cannot make a good connection, verify that your API key is valid and entered correctly.

Mapping Devices to ConnectWise Automate

In order for data grid, alerting, and ticketing information to display the proper client and location for the Datto devices, you must first map them to a ConnectWise Automate location.

1. Click the Datto button on the main toolbar menu.

2. Choose the Settings tab.

3. In the Datto Device Mapping data grid:

  • Choose the device you want to map. Click on the Client column and begin typing a client name. The field will automatically fill, or you can use the drop down menu.
  • Click (or tab over to) the Location column. Enter a location name. Again, the field will auto fill or you can use the drop down menu.

Figure 3: The Device Mapping data grid

4. When you are finished mapping the devices you want, click Save.

Other Configuration Settings

Refresh Time: defines the interval after which the plugin refreshes data from the Datto portal. By default, the refresh time is 6 minutes.

The refresh time can affect monitoring effectiveness if set too infrequently, or server performance if set too often.

Data Retention (days): defines the length of time the data from the portal is kept on the database. The default is 30 days.

Longer retention times lead to more data stored on the database. This can enlarge the overall size of the database and potentially cause ConnectWise Automate server performance issues.

Using the Datto Plugin

You must install and configure the Datto Plugin according to the steps above prior to use. The Plugin presents a series of informational tabs:

Summary tab:

The Summary tab's tiles display global Datto resource usage, as well as a data grid with a summary of the active Datto device alerts.

  • The Client and Location columns in the Alerts data grid may display Unmapped if the device associated with it has not been mapped on the Settings tab.

Devices tab:

The Devices tab lists all the devices in the left pane. When you select a device, the information in the right pane will update to display the new device information. The upper section will display all the device information, and the agents backing up to that device will display below.

  • The Datto device may display Unmapped if it has not been mapped to a ConnectWise Automate location on the Settings tab.

Agents tab:

The Agents tab is a data grid displaying each Datto agent and all its related information.

Alerts tab:

The Alerts tab is a data grid that displays device-level alerts from the last 48 hours.

Settings tab:

This is covered in the Configuration section.

Help tab:

The Help tab points directly to Datto's Knowledge Base.

Additional Resources

Datto Networking plugin for ConnectWise

 

 


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