If your Backupify/Datto SaaS Protection account is 'Invoiced', and you have no paid/available licenses remaining, new users may not be added automatically.
How do I get additional user licenses added to my Backupify/Datto SaaS Protection for Google Apps account?
- What do I do if I run out of user licenses?
- What Is the Saas Protection/Backupify for Office 365 Licensing Structure?
- Configuring Backupify/Datto SaaS Protection to automatically add new G Suite users
- Critical Backup Failure: Failed to create VM snapshot at second attempt - aborting
- Datto Drive Cloud: End-of-Life Announcement