Backupify 1.0 for G Suite: Frequently asked questions about roles and permissions

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Topic

This article answers frequently asked questions about how to manage administrators on your Backupify/Datto SaaS Protection account.

Environment

  • Backupify 1.0 for G Suite

Description

Overview

Backupify 1.0 for G Suite allows users to manage administrator roles within the account.

You can have multiple administrators if you are on one of the following Backupify 1.0 plans:

  • Enterprise
  • Enterprise Plus

Multiple administrator support is currently unavailable on Datto's Professional G Suite plan.

Frequently asked questions

Who can add additional administrators to my account?

Only the primary administrator can configure additional administrators for your Backupify account.

How can I add additional administrators to my account?

1. Go to www.app.backupify.com and log in with your Backupify account credentials.

2. Click the settings icon in the header, then click Account settings from the drop-down menu.

3. Click the admin roles tab on the left side of the page.

4. Click the + NEW ADMIN button.

This feature is only available to accounts on the Enterprise and Enterprise Plus price plans, and not our Professional price plan. If you would like to upgrade your domain to get this feature, contact Datto Technical Support.

5. To add a new administrator, locate the drop-down menu adjacent to the SELECT USER field, and perform one of the following:

  • Click the drop-down menu and select the user you wish to assign an administrator role.
  • Enter the user's name or email address.

6. Click the drop-down menu next to the ROLE field, and select the type of administrator role you wish to assign.

7. Click the SAVE button.

Is there a limit on the number of additional administrators that I can have?

There is no limit to the number of additional administrators you can add.

How do I remove an administrator role from a user?

1. Go to www.app.backupify.com and log in with your Backupify account credentials.

2. Click the settings icon in the header, then click Account settings from the drop-down menu.

3. Click the admin roles tab on the left side of the page.

4. From the list of administrators, find the user you wish to remove the administrator role from, then click the ellipsis icon on the right side of that user.

5. On the following page, click the REMOVE ADMIN button.

What permissions do additional administrators have?

  • Items: view content, view metadata, search metadata, download, and restore
  • Full Service: restores and exports
  • Backups: view history, trigger a backup now
  • Users: add, remove, view audit log

Can I assign an administrator role to a subdomain user?

Yes. Subdomain users can have administrator roles.


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