Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Why I am receiving a 409 error?

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If you receive a '409' error when attempting to run a restore, it is because the restore is being initiated from an archived user to a deleted user on the Google Apps end. Typically, when customers delete a user on the Google Apps end, they’ll recreate it at a later date, and attempt to restore data back into it. Unfortunately, it takes Backupify/Datto SaaS Protection for Google Apps 24 hours to re-enable an Archived user on our end, so when you are restoring to a ‘new’ active user, Backupify/Datto SaaS Protection for Google Apps still thinks it’s a deleted user.

In these cases, we can change the services' 'Archived' states manually. Just reach out to Support (by clicking the Submit A Request link at the top of this page), and let us know which user you are attempting to restore from.

Once the services have been re-enabled on the Backupify/Datto SaaS Protection for Google Apps side, you may need to click the 'Next Backup: Reauthorize' button on each Google service tab under the user's Backupify/Datto SaaS Protection for Google Apps profile before kicking off the restore.

Once the services are re-authorized, you will be able to kick off the restore.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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