Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

How do I access Backupify/Datto SaaS Protection for Google Apps if Google is down?


The primary option to log in to Backupify/Datto SaaS Protection for Google Apps is through the 'Log In Using Google' button on our main log-in page ( But, in cases where Google is inaccessible (or if you've lost access to your Google Apps account), Backupify/Datto SaaS Protection for Google Apps gives you the option to use a separate username and password to access the site.

If you set up a trial with us originally, you would have already created this manual password. For any other scenario, you can set this password up using the steps below:

  • Click the gear icon in the upper right hand corner of the Dashboard
  • Navigate to Account Settings
  • Select Change Password
  • Enter your new password, and click Save

Any user that logs in to the application, whether they are an Administrator or an End User/Child User, can set up these passwords.

If you already created a password, but do not remember it, you can reset it here.

To log-in with the password, head to our main log-in page, and enter your Google Apps username and the password in the fields below the 'Log In Using Google' button titled 'Log in using Backupify/Datto SaaS Protection for Google Apps credentials'

NOTE: Our manual password option does not include 2 Factor Authentication. Our Product Management team plans to roll out 2 Factor Authentication for our manual password option in a future version of Backupify/Datto SaaS Protection for Google Apps.


To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.

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