Storm season is back, bringing with it the potential for significant weather events. If you have clients in areas prone to infrastructure disruption, visit the Disaster Recovery Resources guide for preparedness information. Datto recommends performing proactive disaster recovery testing to mitigate potential downtime. See our articles about the importance of disaster recovery testing and Preparing For A Cloud Virtualization Test: Policies, Procedures, And Partner Responsibilities to learn more. For live updates, follow @datto on Twitter.

Why do my finished Backupify/Datto SaaS Protection for Google Apps exports have an exclamation point next to them?

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If you're seeing the above 'red triangle/exclamation mark' icon next to any of your completed exports, you have a completed export where at least 1 file failed to export; but, the export met our completion criteria (so we don't consider it a failure), and we provide you with the export link.

Support can verify for you how many files failed to export for any particular export run.

If you need to guarantee a 100% successful export, we would recommend re-running the export.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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