ALERT: Datto Drive Cloud service will no longer be available as of July 1, 2019. For more information, see our end-of-life article. If you'd like to migrate your data to Datto Workplace, see our migration guide.
To learn how to download your Datto Drive Cloud data, please visit this article.

Why do my finished Backupify/Datto SaaS Protection for Google Apps exports have an exclamation point next to them?

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If you're seeing the above 'red triangle/exclamation mark' icon next to any of your completed exports, you have a completed export where at least 1 file failed to export; but, the export met our completion criteria (so we don't consider it a failure), and we provide you with the export link.

Support can verify for you how many files failed to export for any particular export run.

If you need to guarantee a 100% successful export, we would recommend re-running the export.

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To contact Backupify/Datto SaaS Protection support, click here to submit a Support Request, or click here for more contact options.


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